Marcela Mejia

Manage the annual operating budget of a 10,000+ employee institution, producing monthly variance reports for C-level leadership. Reduced the budget deviation reporting cycle by 30% by rebuilding tracking dashboards in Power BI and delivered quarterly forecast reviews that realigned ~50B COP in spend with strategic objectives.

Led a critical invoice centralization project across 12+ internal departments, reducing regulatory fine exposure estimated at 8-figure COP. Standardized supplier communication protocols, reducing invoice processing errors by ~40%, and coordinated 20+ monthly meetings to consolidate intake and follow-up into a single workflow.

Supported 500+ Spanish-speaking students across Latin America, resolving platform and course access issues with a <4h first-response SLA. Flagged 15+ recurring UX pain points to the product team, contributing to a platform update that reduced support tickets.

Processed and validated 100+ purchase requisitions monthly across all business units via SAP, achieving 0 SLA breaches over 6 months. Served as a liaison between 8+ internal areas and procurement, cutting clarification back-and-forth by streamlining intake criteria.

Designed and evaluated training programs across operations, HR, and safety for 200+ employees. Produced quarterly impact reports measuring training ROI, and management-adopted recommendations led to a 2-cycle program restructure.

Completed a B.S. in Industrial Engineering at Universidad Pontificia Bolivariana in April 2024.

Earned a diploma titled "Managerial Skills in the Digital Era" at Universidad Pontificia Bolivariana in December 2023.