Simphiwe Mthethwa
@simphiwemthethwa
Research and programme support professional at TIA - MTN, supporting merchant research and development.
South AfricaWhat I'm looking for
At TIA - MTN, I support merchant development through stakeholder engagement, market and customer research, and CRM documentation. I also coordinate onboarding and support activities.
My work has included social science research support, English–isiZulu translation and review, procurement administration, and tutoring. I’m seeking research-oriented, programme-support, and analytical roles.
Experience
Work history, roles, and key accomplishments
Merchant Development Representative
TIA - MTN
Jul 2022 - Present (4 years 4 months)
Support merchant development through stakeholder engagement, needs identification, and relationship management. Conduct market and customer research to identify opportunities and service gaps.
Business Development Representative
Zibuke Africa
Jul 2026 - Oct 2026 (3 months)
Supported business development through stakeholder engagement, needs identification, and relationship management. Conducted market and customer research to identify opportunities and trends.
Volunteering AI Translator
Pathway Ink
Jul 2026 - Sep 2026 (2 months)
Provided volunteer translation support between English and isiZulu, ensuring accurate and culturally appropriate language outputs. Reviewed and refined translated material for clarity and consistency.
Sales Representative
IFA
Jul 2020 - Dec 2021 (1 year 5 months)
Engaged clients to understand needs, present information clearly, and support acquisition and retention. Maintained client records and reporting to support planning and performance tracking.
Procurement Intern
KZN Legislature
Jul 2017 - Jul 2020 (3 years)
Supported procurement administration, documentation, and record management in a public-sector environment. Assisted with coordination of procurement processes and compliance documentation.
Administration Officer
PAWUSA
Jul 2015 - Jul 2016 (1 year)
Managed administrative processes, documentation, and coordination of office activities. Maintained records and supported reporting for operational planning.
Tutor
University of KwaZulu-Natal
Feb 2009 - Nov 2012 (3 years 9 months)
Provided tutoring and educational support, explaining complex social science concepts clearly. Supported learning through information synthesis, structured explanation, and feedback.
Education
Degrees, certifications, and relevant coursework
University of KwaZulu-Natal
Bachelor of Social Science, Philosophy, Psychology and Ethics
Bachelor of Social Science degree with majors in Philosophy, Psychology, and Ethics, graduated in July 2012.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Skills
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