Similoluwa Oguntade

As a seasoned Customer Service Specialist, I bring over 2 years of experience in delivering exceptional support in high-volume environments. With a strong proficiency in Zendesk and a passion for building loyalty through empathetic communication, conflict resolution, and proactive problem-solving, I have consistently achieved 90%+ satisfaction ratings while driving a 25% improvement in retention.

My professional journey began as a Supply Chain Intern at British American Tobacco, where I gained valuable insights into procurement, distribution, and inventory management practices. I later transitioned into a Customer Service Representative role at Sure Foundation Nigeria Limited, where I delivered prompt and clear solutions for product inquiries, increased customer retention, and streamlined support processes using Zendesk.

With a strong educational foundation in Pure and Applied Biology from Ladoke Akintola University of Technology, I possess a unique blend of technical and interpersonal skills. I am committed to leveraging my expertise to drive customer satisfaction, loyalty, and growth in a dynamic and fast-paced environment.