Simeon Abu
@simeonabu
IT Support Specialist at TreeHouse Foods who supported plant technology operations and resolved desktop, hardware, software, and access issues.
United StatesWhat I'm looking for
At TreeHouse Foods, I supported day-to-day IT projects and technology operations in a plant environment. I handled desktop administration and troubleshooting for endpoint, hardware, software, and user-access issues.
I also worked as a Network Engineer (Contract) for the City of Grand Prairie, monitoring network infrastructure and supporting troubleshooting in environments using Cisco ASA and Catalyst switches.
At Univesco Inc., I supported IT across business functions, including LAN and Wi-Fi administration. At Norton Rose Fulbright, I provided desktop administration and end-user support, troubleshooting workstation, access, and connectivity issues.
At InTouch Health, I supported product-related activities and customer questions about product use and functionality. I’m seeking an IT Support Engineer, Senior Desktop Support, Network Support, or IT Operations role.
Experience
Work history, roles, and key accomplishments
Supported day-to-day IT projects and technology operations in a plant environment, performing desktop administration and troubleshooting for endpoint, hardware, software, and user-access issues. Provided user-facing technical assistance with clear communication and timely follow-through.
Network Engineer
City of Grand Prairie
Jan 2023 - Jul 2023 (6 months)
Monitored and managed network infrastructure to support connectivity and dependable daily technology operations, working with SLA expectations and supporting troubleshooting in Cisco ASA and Catalyst switch environments.
IT Manager
Univesco Inc.
Apr 2022 - Aug 2022 (4 months)
Supported information technology across business functions, assisting with LAN and Wi-Fi administration and troubleshooting common access and connectivity issues. Coordinated IT support activities and followed up on reported technical concerns.
Provided desktop administration and end-user technical support in a professional services environment, troubleshooting desktop and workstation issues and assisting with LAN connectivity.
Product Specialist
InTouch Health
Mar 2019 - Jul 2021 (2 years 4 months)
Supported product-related activities and responded to user or customer questions about product use and functionality, helping clarify reported concerns and coordinating follow-up.
Education
Degrees, certifications, and relevant coursework
Tennessee State University
Bachelor of Science, Health Information / Medical Records Administration
2004 - 2010
Bachelor of Science in Health Information and Medical Records Administration from Tennessee State University, completed from 2004 to 2010.
Whizlabs
Manage Identities and Governance in Azure, Azure Identity and Governance
Completed the Manage Identities and Governance in Azure certification from Whizlabs, issued in August 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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