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Simdumise Dlamini

@simdumisedlamini

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Dedicated professional with a Diploma in Library and Information Studies.

South Africa

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What I'm looking for

I am looking for a role that values organization and communication, offering opportunities for growth.

I am a dedicated professional with a Diploma in Library and Information Studies, bringing over a year of experience as an intern at the Department of Home Affairs. My role there allowed me to develop strong organizational and research skills, alongside a deep understanding of records management. I have successfully facilitated efficient processes for identity document and passport collection, improving client experiences through effective communication and problem-solving.

In addition to my internship, I have experience as a sales consultant, where I honed my customer service skills and learned to engage effectively with diverse clients. My background in sales has equipped me with valuable insights into client needs, enabling me to develop tailored solutions that drive results. I am eager to leverage my skills in an Administrative Assistant position, where I can contribute to optimizing office operations and enhancing productivity.

Experience

Work history, roles, and key accomplishments

Current

Intern

Current

Department of Home Affairs

Jan 2023 - Present (2 years 4 months)

As an intern, I facilitated efficient processes for Identity Document and Passport collection, supported applications for vital certificates, and led the digitization of physical documents. I organized records systematically, conducted quality control checks, and prepared insightful reports for management, enhancing client experience and office productivity.

Records Management Data Processing Microsoft Office Communication Quality Control Document Management Customer Service Time Management

Sales Consultant

Vumatel

Feb 2018 - Nov 2018 (9 months)

In my role as a Sales Consultant, I collaborated with clients to understand their needs, conducted research and analysis, and developed targeted marketing initiatives. I engaged in door-to-door sales, generating leads and closing deals, which contributed to revenue growth and enhanced client satisfaction.