Silvia Yanez

Provided first-level technical support for computers, telephones, mobile devices, printers, and fax machines. Diagnosed and resolved common technical issues while following established procedures and escalation processes.

Welcomed and guided tourists from diverse backgrounds, conducting walking tours in downtown Ottawa and providing historical and cultural information. Managed tour groups while maintaining designated routes and service standards.

Provided bilingual customer service, assisted with product selection and sales, and processed transactions. Performed clerical and operational tasks including inventory and merchandise processing.

Assisted chefs with food preparation, portioning, cooking, and plating according to daily menus. Monitored food safety, maintained stations, and completed training in food handling and allergen safety.

Maintained confidential employee and volunteer records, responded to inquiries, and coordinated onboarding and offboarding activities. Participated in Scrum meetings and used Smartsheet for tracking.

Provided interpretation and translation services for government ministries, preparing and editing official documents. Supported meetings, conducted research, and managed confidential records.

Transcribed audio and video recordings for courthouses, legal aid offices, health boards, and IRCC. Used transcription software and proofread transcripts for accuracy and formatting.

Delivered Spanish language instruction to Canadian diplomats, providing cultural and professional context. Developed instructional materials and adapted teaching methods to individual proficiency levels.

Assisted clients with credit card and banking inquiries, activated credit cards, and educated clients on products. Supported security and fraud-prevention procedures.

Completed an internship in Food Science with upcoming graduation. Key courses included Food Services, Brigade System, Food Safety, Food Science, Prep Food, Bakery Culinary Fundamentals, Theory of Food, and Dimension of Food.

Graduated from the Office Administration program in January 2022. Key courses included Administrative Procedures, Document Production, Communication, Advanced MS Office, Business Math, Advanced English, and Accounting.

Completed an Office Administration Executive Diploma program.

Completed a Culinary Skills Certificate program.

Completed a Master's level Certificate of Higher Studies in Conference Interpreting, with studies related to the United Nations, European Union, and NATO.

Earned a Bachelor of Education degree as a Foreign Language Teacher.

Earned a Bachelor of Arts degree in Translation and Interpretation, with a focus on Conference Interpretation and Translation.

Earned a Diploma of General Studies in Translation and Interpretation.

Completed 1 of 2 years in an Office Administration program. Key courses included Administrative Procedures, Document Production, Communication, Advanced MS Office, Business Math, Advanced English, and Accounting.