Silvia Kiruga

In my role as a Customer Support Specialist, I provided responsive support via phone and email, achieving a 95% satisfaction score. I resolved customer concerns efficiently, improved retention rates, and assisted new team members with best practices.

As a Virtual Assistant, I managed executive calendars, scheduled appointments, and coordinated meetings for international clients. I also conducted research, organized filing systems, and provided technical support for virtual meetings, enhancing team efficiency and communication.

As a Receptionist, I was the first point of contact for clients, managing inquiries and scheduling appointments. I enhanced office operations by collaborating with teams to streamline client service processes and resolving customer issues independently.

Completed a Diploma in Tourism and Travel Management, focusing on the principles of tourism, travel operations, and customer service in the travel industry.