Silvia GrillettiSG
Open to opportunities

Silvia Grilletti

@silviagrilletti

Detail-oriented professional with experience in customer service and evaluation.

Italy

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I'm a dedicated professional with a strong background in customer service and data evaluation. My experience spans various roles in the retail and food service industries, where I honed my skills in organization, customer interaction, and problem-solving. I take pride in my ability to maintain high standards of hygiene and safety in fast-paced environments.

Currently, I work as an Ads Quality Rater, where I apply my analytical skills to assess online advertisements and enhance their performance. My academic background in East Asian Languages and Cultures has equipped me with a unique perspective and strong communication skills, allowing me to adapt to multicultural environments effectively.

Experience

Work history, roles, and key accomplishments

WE
Current

Ads Quality Rater

Welocalize

Apr 2023 - Present (2 years 2 months)

Performed data annotation and AI evaluation to assess the quality and relevance of online advertisements. Evaluated ad content, targeting accuracy, and user intent to enhance AI-related work and search engine performance.

TS
Current

Sales Assistant 5th Level

Tezenis (Calzedonia SPA)

Dec 2016 - Present (8 years 6 months)

Managed daily store organization, including merchandise arrangement and direct sales. Provided customer assistance with sizing and fit, handled cash transactions, and executed visual merchandising tasks.

AL

Search Ads Evaluator

Appen Limited

Jun 2019 - Present (5 years 11 months)

Assessed ad content against predefined guidelines to ensure compliance and quality standards. Analyzed user intent and search queries to enhance ad performance and relevance, providing detailed feedback for improvement.

MI

Sales Assistant 5th Level

Muji Italia

Apr 2017 - Present (8 years 2 months)

Responsible for store opening and closing procedures, including cash preparation and daily store organization. Managed incoming merchandise, executed visual merchandising, and provided detailed customer assistance.

BE

Sales Assistant 5th Level

Bershka

Mar 2017 - Present (8 years 3 months)

Performed auxiliary sales operations, supporting the sales team and ensuring efficient customer service. Also managed accessory warehouse duties, contributing to overall store organization.

OW

Dining Room Operator

Old Wild West

Nov 2016 - Present (8 years 7 months)

Managed dining room operations, ensuring a smooth and efficient service for customers. Focused on customer satisfaction and maintaining a clean and organized dining area.

MD

Food Preparer in Fast Food

MC Donald's

May 2016 - Present (9 years 1 month)

Organized kitchen operations, applying planning techniques and adhering to hygiene and safety standards in a fast-food environment. Managed work synchronization, maintained cleanliness, and operated kitchen equipment while also handling cash operations.

Education

Degrees, certifications, and relevant coursework

Università Ca' Foscari logoUF

Università Ca' Foscari

Laurea, Lingue e Culture dell'Asia Orientale

Grade: 106/110

Completed a comprehensive program focusing on the languages and cultures of East Asia. Gained in-depth knowledge of linguistic structures, historical contexts, and societal nuances within the region.

Tech stack

Software and tools used professionally

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Silvia Grilletti - Ads Quality Rater - Welocalize | Himalayas