Silvia Grilletti
@silviagrilletti
Detail-oriented professional with experience in customer service and evaluation.
What I'm looking for
I'm a dedicated professional with a strong background in customer service and data evaluation. My experience spans various roles in the retail and food service industries, where I honed my skills in organization, customer interaction, and problem-solving. I take pride in my ability to maintain high standards of hygiene and safety in fast-paced environments.
Currently, I work as an Ads Quality Rater, where I apply my analytical skills to assess online advertisements and enhance their performance. My academic background in East Asian Languages and Cultures has equipped me with a unique perspective and strong communication skills, allowing me to adapt to multicultural environments effectively.
Experience
Work history, roles, and key accomplishments
Ads Quality Rater
Welocalize
Apr 2023 - Present (2 years 2 months)
Performed data annotation and AI evaluation to assess the quality and relevance of online advertisements. Evaluated ad content, targeting accuracy, and user intent to enhance AI-related work and search engine performance.
Sales Assistant 5th Level
Tezenis (Calzedonia SPA)
Dec 2016 - Present (8 years 6 months)
Managed daily store organization, including merchandise arrangement and direct sales. Provided customer assistance with sizing and fit, handled cash transactions, and executed visual merchandising tasks.
Search Ads Evaluator
Appen Limited
Jun 2019 - Present (5 years 11 months)
Assessed ad content against predefined guidelines to ensure compliance and quality standards. Analyzed user intent and search queries to enhance ad performance and relevance, providing detailed feedback for improvement.
Sales Assistant 5th Level
Muji Italia
Apr 2017 - Present (8 years 2 months)
Responsible for store opening and closing procedures, including cash preparation and daily store organization. Managed incoming merchandise, executed visual merchandising, and provided detailed customer assistance.
Sales Assistant 5th Level
Bershka
Mar 2017 - Present (8 years 3 months)
Performed auxiliary sales operations, supporting the sales team and ensuring efficient customer service. Also managed accessory warehouse duties, contributing to overall store organization.
Dining Room Operator
Old Wild West
Nov 2016 - Present (8 years 7 months)
Managed dining room operations, ensuring a smooth and efficient service for customers. Focused on customer satisfaction and maintaining a clean and organized dining area.
Food Preparer in Fast Food
MC Donald's
May 2016 - Present (9 years 1 month)
Organized kitchen operations, applying planning techniques and adhering to hygiene and safety standards in a fast-food environment. Managed work synchronization, maintained cleanliness, and operated kitchen equipment while also handling cash operations.
Education
Degrees, certifications, and relevant coursework
Università Ca' Foscari
Laurea, Lingue e Culture dell'Asia Orientale
Grade: 106/110
Completed a comprehensive program focusing on the languages and cultures of East Asia. Gained in-depth knowledge of linguistic structures, historical contexts, and societal nuances within the region.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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