FBFrancesco Botti
@francescobotti
Ambitious quality assurance analyst with a passion for data analysis.
ItalyWhat I'm looking for
I am an ambitious and organized professional with a strong background in quality assurance and data analysis. My journey began in the food service industry, where I honed my skills in customer service and operational efficiency. Over the years, I transitioned into roles that allowed me to leverage my analytical skills, particularly in my current position as a Quality Assurance Analyst at Teleperformance.
In my current role, I analyze data according to defined business rules and procedures, providing valuable insights that help optimize team performance. I take pride in my ability to conduct thorough analyses, prepare detailed reports, and communicate findings effectively to stakeholders. My experience in various roles, including as a Generative AI trainer and a transcription agent, has equipped me with a versatile skill set that I am eager to apply in new challenges.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst - Metaverse
Teleperformance
Sep 2023 - Present (1 year 9 months)
Analyzed data for business insights, provided reports, and coordinated calibration sessions to improve team performance and ensure compliance with standards.
Agent II - Generative AI Trainer
Teleperformance
Mar 2022 - Apr 2022 (1 month)
Produced accurate ratings for Generative AI answers and collaborated with team leaders to meet client targets while ensuring quality through proofreading.
Agent II - Translations
Teleperformance
Feb 2022 - Mar 2022 (1 month)
Responsible for producing accurate translations and coordinating with clients to ensure all translation needs were met, including proofreading and editing.
Agent - Word Processor Operator
Teleperformance
Jan 2022 - Feb 2022 (1 month)
Produced accurate transcripts and coordinated with clients to meet transcription needs while ensuring quality through proofreading and editing.
Delivery Car Driver
Food Racer
May 2020 - May 2020 (0 months)
Handled delivery orders, scheduled delivery times, and ensured timely food delivery while assisting customers with any issues.
Food Business Operator
Sperlari/Lameri Cereals/Barilla
May 2020 - Jan 2022 (1 year 8 months)
Managed the measurement and evaluation of primary materials, operated machinery, and ensured cleanliness and compliance with food safety regulations.
Barista
N/A
Sep 2018 - May 2020 (1 year 8 months)
Prepared a variety of beverages including coffee, beers, wines, and cocktails while ensuring compliance with HACCP regulations. Managed orders and organized the warehouse efficiently.
Education
Degrees, certifications, and relevant coursework
I.I.S. Luigi Einaudi
High School Diploma, General Education
2016 - 2020
Completed a High School Diploma with a focus on general education, preparing for further studies and professional opportunities.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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