Silver Hill

Facilitate initiation, tracking, negotiation support, and financial execution of Single Case Agreements (SCAs) to align out-of-network care with cost-containment targets. Support financial documentation review and UCR cost analysis for the Site of Service program, and utilize Looker, GuidingCare, Bloom, and Slack to audit trackers and monitor KPIs.

Managed patient flow, clinical documentation, and operational reporting within high-volume public health facilities. Collaborated with multi-disciplinary clinical teams to optimize patient intake workflows and maintain compliance standards.

Executed clinical triage and healthcare documentation, evaluating patient clinical requirements and supporting accurate billing capture. Streamlined administrative workflows, reducing patient wait times and supporting care coordination.

Oversaw daily clinic documentation, appointment scheduling, and patient chart auditing for accuracy and completeness. Supported electronic health record (EHR) management, provider communications, and clinical administrative functions.

Delivered high-level clinical operational support and healthcare administration across major military medical facilities for over 7 years. Audited clinical documentation, managed medical readiness tracking systems, and facilitated cross-departmental communications under strict quality standards.

Assisted with general outpatient care, clinical record-keeping, and provider relations in a fast-paced medical practice.

Pursued General Studies at Vincennes University, completing coursework in 2018.

Earned a Medical Assistant Diploma from Newbridge College – San Diego East from 2011 to 2012.

Completed professional development in Centering Care Coordinator.

Completed professional development in Mindfulness for Project Managers.

Completed professional development in Staying Organized Remotely/On-Site.

Completed professional development in Conflict Resolution.

Completed professional development in Customer Retention.