At NewYork-Presbyterian Hospital, I built and maintained dashboards tracking insurance payments and revenue cycle KPIs by department. I also identified inconsistent payments and audited payer contract and policy changes.
I reviewed EOBs and payer correspondence for appealable denials, then traced denial causes to help reduce controllable denials across specialties. I brought billing data together in Excel reports and presented findings and recommended fixes to department heads and senior leadership.
As a Billing & Scheduling Coordinator, I was selected as an Epic Super User for NewYork-Presbyterian's systemwide implementation. I helped colleagues through the transition and presented Epic issues and fixes to clinics across the health system.
Earlier, at Mount Sinai Downtown Union Square, I documented patient encounters in Epic, eClinicalWorks, Eagle, and IDX, and helped the OB/GYN team earn one of the highest Healthfirst Quality Incentive Program ratings in NYC in 2017. I have an MPH in Health Policy & Management and am fluent in Spanish.
