Siddhi Mandrekar
@siddhimandrekar1
Business Operations Analyst at Accelya Solutions India, supporting American Airlines revenue recovery and reducing commission error tickets by 15%.
IndiaWhat I'm looking for
At Accelya Solutions India, I analyzed transaction and revenue data for the American Airlines account, investigating discrepancies in ticketing, commissions, and revenue recovery workflows.
I coordinated with teams and airline representatives across markets to resolve operational issues. I managed revenue recovery investigations independently after a promotion within nine months and maintained approximately 99% accuracy under IATA BSP and ARC requirements.
My work included gathering requirements, writing user stories, mapping processes, and running UAT to check delivered work against business needs. I also supported changes that helped reduce commission error tickets by 15%.
Earlier, I supported airport operations and customer service at Mumbai International Airport, and organized employee records and digital filing at Melhor Stays India, reducing retrieval time by approximately 20%. I’m a Computer Science graduate with a PG Diploma in Management (Aviation Major), and I work with Agile, Excel, Power BI, and SQL.
Experience
Work history, roles, and key accomplishments
Business Operations Analyst
Accelya Solutions India
Oct 2024 - Mar 2026 (1 year 5 months)
Analyzed transaction and revenue-related data across multiple markets to identify discrepancies in ticketing, commissions, and revenue recovery. Coordinated with internal teams and airline representatives to resolve operational issues and managed revenue recovery investigations independently.
Customer Service Executive
Mumbai International Airport
Oct 2023 - Jan 2024 (3 months)
Supported day-to-day airport operations and customer service in a high-volume environment while ensuring compliance with operational procedures. Coordinated with multiple teams to resolve customer and operational issues quickly.
HR Operations
Melhor Stays India
Jun 2022 - Sep 2023 (1 year 3 months)
Organized employee records and arranged digital filing processes through project management, reducing retrieval time by approximately 20% and improving access to operational information.
Education
Degrees, certifications, and relevant coursework
University of Petroleum and Energy Studies (UPES)
PG Diploma, Management
Pursued a PG Diploma in Management with an Aviation Major, completing in March 2024.
St. Xavier's College of Arts, Science and Commerce
BSc (Hons), Computer Science
Grade: 8.73 / 10.00
Earned a BSc (Hons) in Computer Science with a GPA of 8.73/10.00, completing in August 2022.
Availability
Location
IndiaAuthorized to work in
United Arab EmiratesSalary expectations
Social media
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