Open to opportunities

Sibusiso Dlamini

@sibusisodlamini1

Customer-focused support professional and assistant pastor skilled in communication, problem-solving, and confidentiality.

Eswatini

Message

What I'm looking for

I’m looking for a role where I can support people through clear communication, careful record-keeping, and confident issue resolution. I want a fast-paced environment that values confidentiality, accountability, and collaborative problem-solving.

I’m a professional and customer-focused individual with strong experience in communication, problem-solving, client support, and relationship management. I handle inquiries and resolve concerns professionally in fast-paced environments while maintaining confidentiality and high-quality service standards.

As an Assistant Pastor, I built long-term, trust-based relationships, conducted structured needs assessments, and managed sensitive personal and financial information with strict confidentiality. I also led student-facing communication as SRC Vice President, handling complaints and administrative documentation with accountability, discretion, and analytical judgment.

Experience

Work history, roles, and key accomplishments

Current

Assistant Pastor

Current

Mkhumbane Africa Evangelical Church

Jan 2020 - Present (6 years 4 months)

Built and maintained long-term, trust-based relationships by conducting needs assessments and providing guidance aligned with individuals’ circumstances. Managed sensitive personal and financial information with strict confidentiality and maintained accurate records, reports, and schedules.

Client Relationship Management Confidentiality Community Outreach Record keeping Administrative Support Conflict Resolution

SRC Vice President

Eswatini College of Theology

Jan 2024 - Jan 2025 (1 year)

Acted as a liaison between students and institutional management, handling inquiries, concerns, and complaints professionally to support resolution. Led administrative and reporting tasks and exercised leadership and accountability in high-pressure situations.

Stakeholder Management Complaint Resolution Conflict Resolution Administrative Support Documentation Reporting Leadership