Open to opportunities

Shyasia Crouch

@shyasiacrouch

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Motivated Medical Assisting student dedicated to quality patient care.

United States

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth in a supportive environment.

I am a motivated and detail-oriented Medical Assisting student with a strong foundation in healthcare customer service, administrative support, and client relations. My dedication to providing quality patient care is complemented by my focus on communication, empathy, and confidentiality. I am proficient in managing medical documentation and utilizing virtual collaboration tools, which enhances my ability to support patients effectively.

Currently, I am gaining hands-on experience as a Healthcare Customer Service Representative, where I provide virtual support to patients for appointment scheduling, insurance verification, and billing inquiries. My commitment to HIPAA compliance and resolving patient concerns with empathy has contributed to high satisfaction scores. I have also worked as a Behavior Technician, where I assisted in implementing individualized therapy plans and maintained accurate health records, further solidifying my skills in patient care and documentation.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Customer Service Representative

Current

Tele-performance

Mar 2025 - Present (2 months)

Provided virtual support to patients for appointment scheduling, insurance verification, and billing inquiries. Ensured HIPAA compliance while handling sensitive health information and updating electronic records.

Customer Service HIPAA Electronic Health Records

Infant Teacher

Childtime of Jamestown

Oct 2024 - Mar 2025 (5 months)

Provided care and developmentally appropriate instruction for infants aged 6 weeks to 12 months. Developed and implemented daily lesson plans focused on early learning goals, sensory activities, and motor skill development.

Lesson planning Health and Safety

Behavior Technician

ABS Kids

Apr 2024 - Aug 2024 (4 months)

Assisted in the implementation of individualized Applied Behavior Analysis (ABA) therapy plans under the supervision of a Board-Certified Behavior Analyst (BCBA). Collected, recorded, and analyzed behavioral data to support treatment planning and progress monitoring.

Applied Behavioral Analysis Data Collection Electronic Health Records

Childcare Worker/Nanny

Preferred Childcare

Dec 2023 - Jul 2024 (7 months)

Provided individualized care and supervision for children, supporting developmental, emotional, and educational needs. Communicated regularly with parents about routines, behavioral observations, and developmental milestones.

Childcare

Education

Degrees, certifications, and relevant coursework

ECPI University

Associate of Applied Science, Medical Assisting

Motivated and detail-oriented Medical Assisting student with a strong foundation in healthcare customer service, administrative support, and client relations. Dedicated to providing quality patient care with a focus on communication, empathy, and confidentiality. Proficient in managing medical documentation, virtual collaboration tools, and front-office operations.