Open to opportunities

Shweta Parab

@shwetaparab1

Client Specialist and Accounts Receivable professional, analyzing A/R reports to improve operations and customer outcomes.

India

Message

What I'm looking for

I’m seeking an opportunity where I can own A/R analytics, handle escalations, and drive process improvements, while collaborating with a high-performing team to achieve measurable customer and operational goals.

I’m a Client Specialist with long-running experience across Accounts Receivable and customer support operations. Currently with Access Healthcare (Mediserve asset sold to Access Healthcare), I handle escalations, reporting, and team enablement, building on earlier AR roles at Mediserve and customer/query operations at TATA Business Support Service.

My core work is analyzing the A/R reports, auditing team output, publishing customer service and AR process reports, and attending calibration calls to cascade updates. I also support Payments, Denials, Insurance follow-up, Credit Balance, Correspondence, and Claims Processing while identifying process improvements and providing feedback and quality sessions; I bring strong MS Office and document formatting skills, along with Athena and VPI experience.

Experience

Work history, roles, and key accomplishments

Current

Client Specialist

Current

Access Healthcare

Sep 2020 - Present (5 years 9 months)

Handled client escalations and analyzed A/R reports; published customer service and AR process reports, audited team work, and trained new joiners. Managed payment/denials and insurance follow-up activities and identified process improvements to enhance operational productivity.

Escalation Management Claims Processing Payments And Denials Insurance Follow Up Process Improvement Microsoft Office

Account Receivables

Mediserve

Aug 2017 - Dec 2018 (1 year 4 months)

Analyzed accounts receivable (A/R) reports, audited work, and assigned tasks to team members. Supported claims processing and credit balance/correspondence activities while suggesting process improvements.

Accounts Receivable Auditing Assignment Claims Processing Credit Balances Insurance Follow Up Process Improvement Microsoft Office

CSE ORM Executive

Tata Business Support Service

Oct 2015 - Nov 2016 (1 year 1 month)

Resolved customer queries and responded to app reviews on Twitter, Facebook, and the Google Play Store. Supported customer service operations as part of CSE/ORM responsibilities.

Customer Support Social Media Support Twitter Facebook App Review Responses Document Formatting MS Office Team Coordination