Mohamed Elmolla
@mohamedelmolla
Customer service professional and account advisor with strong analytical and leadership skills.
KuwaitWhat I'm looking for
I am a dedicated customer service professional and account advisor with experience in back-office operations, vendor issue resolution, and financial transaction handling. I have worked in multi-country environments, supported teams through coaching, and delivered process improvements that enhanced customer satisfaction and operational efficiency.
With a bachelor’s degree in commerce and certification in AML/CFT, I combine strong analytical skills, attention to detail, and proficiency with financial systems to manage transactions, refunds, and reconciliations. I thrive under pressure, lead teams effectively, and am ready to leverage my customer-focused mindset to drive results in a growth-oriented company.
Experience
Work history, roles, and key accomplishments
Cashier and Customer Service Rep
Almulla Exchange Co
Nov 2022 - Present (2 years 11 months)
Performed offshore transactions, processed refunds, handled customer calls and chats, marketed company products to inactive customers, and maintained complaint resolution communications.
TAAccount Advisor - Back Office
Talabat
Jul 2019 - Oct 2022 (3 years 3 months)
Managed vendor issue resolution and customer refunds, handled outbound customer communications, analyzed recurring concerns and proposed preventive measures while coaching junior staff to improve service quality.
Accountant
Happy Home
Mar 2017 - Jul 2017 (4 months)
Prepared financial documents, closed books, and created budgets and forecasts to meet reporting deadlines; conducted tax-return reviews and documented cash, credit, fixed assets, and accrued expense transactions.
Education
Degrees, certifications, and relevant coursework
FUFaculty of Commerce, Tanta University
Bachelor degree, Commerce
2014 - 2017
Completed a Bachelor degree in commerce at Tanta University, covering core business and accounting subjects from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
KuwaitAuthorized to work in
Job categories
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