At Stellantis Financial Services, I research and resolve consumer credit reporting disputes and review account records, payment histories, balances, and status codes for accuracy.
I apply guidance from the Credit Reporting Resource Guide and investigate recurring discrepancies, systemic bugs, or delayed updates. I collaborate with IT or remediation specialists on underlying data pipeline issues and maintain audit-ready documentation.
At Covington Credit, I processed customer payments, made daily bank deposits, and assisted with loan processing, closing, and funding. I also reviewed credit reports and organized business records.
My earlier customer service roles at Conduent and Sykes Enterprises, Inc. included responding to customer inquiries and supporting routine banking account service. I hold an associate degree in Accounting and am pursuing a bachelor's degree in Accounting.
