Shubhnay Jain
@shubhnayjain
Experienced analytics manager specializing in big data solutions.
What I'm looking for
I am an analytics manager with over 6 years of experience in providing big data analysis and reporting solutions for a multibillion-dollar US healthcare insurance client. My goal is to target $70 million in savings by reducing calls by 35% over the next three years. I have a proven track record of leading teams and optimizing processes to achieve significant cost savings and efficiency improvements.
In my current role at EXL Services, I lead the data and analytics support team for the client’s Digital Product Analytics Team. I have successfully executed recurring monthly reports that resulted in annual cost savings exceeding ₹7 Crore, and I have architected Tableau dashboards that improved data analysis efficiency by 75%. My commitment to mentoring junior colleagues has also led to substantial operational cost savings for our clients.
Throughout my career, I have honed my skills in data analytics, stakeholder management, and project management. I am passionate about leveraging data-driven insights to drive decision-making and enhance client communications. My educational background in Biotechnology from MNNIT Allahabad, combined with my extracurricular leadership experiences, has equipped me with a unique perspective on problem-solving and innovation in the analytics space.
Experience
Work history, roles, and key accomplishments
Analytics Manager
EXLServices
Jan 2025 - Present (5 months)
Led EXL's data and analytics support team for a client's Digital Product Analytics Team. Focused on providing big data analysis and reporting solutions for a multibillion-dollar US Healthcare Insurance Client.
Consultant (Lead Assistant Manager)
EXLServices
Jul 2022 - Present (2 years 11 months)
Executed three recurring monthly reports in ID card campaign analytics, resulting in annual cost savings of over ₹7 Cr. Mentored and coached two junior colleagues, providing comprehensive training on advanced analytics and project management techniques.
Senior Business Analyst (Assistant Manager)
EXLServices
Jan 2021 - Present (4 years 5 months)
Streamlined communication with clients, resulting in a 50% decrease in turnaround time for projects. Optimized web registration analytics through data-driven analysis and collaborative efforts, increasing members' onboarding completion rate by 100% within six months.
Business Analyst
EXLServices
Sep 2018 - Present (6 years 9 months)
Achieved expert-level knowledge in Healthcare Insurance data analysis, improving client communications' efficiency by identifying key insights. Generated comprehensive quarterly data reports showcasing KPIs and trends, facilitating data-driven decision-making and increasing CSAT by 20%.
Education
Degrees, certifications, and relevant coursework
Motilal Nehru National Institute of Technology Allahabad
Bachelor of Technology, Biotechnology
Activities and societies: TechFest 1st Rank, Training and Placement Coordinator, Teaching Volunteer
Completed a Bachelor of Technology degree in Biotechnology. Achieved 1st rank in TechFest and served as Training and Placement Coordinator. Volunteered in teaching activities.
Availability
Location
Authorized to work in
Social media
Job categories
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