Manish Walia
@manishwalia
Versatile professional with 8 years in Trust & Safety and Data Insights.
What I'm looking for
I am a results-driven professional with over 8 years of experience in Trust & Safety, User Insights, and Data Annotation. My expertise lies in reporting and insights generation, where I have successfully managed large-scale operations and led teams of over 90 personnel. My strong technical skills in SQL, Python, and Power BI have enabled me to develop end-to-end reporting solutions that streamline data processes and deliver impactful dashboards for all organizational levels.
Throughout my career, I have been recognized for my strong stakeholder communication and data-driven approach to optimizing performance and operational efficiency. At Innodata, I designed a centralized Power BI dashboard that provided real-time performance insights, facilitating data-driven decision-making. My role as a Subject Matter Expert at Bytedance allowed me to lead key projects that significantly improved team performance and customer satisfaction metrics. I am passionate about mentoring teams and driving continuous development, ensuring alignment on data standards and project milestones.
Experience
Work history, roles, and key accomplishments
Team Manager
Innodata India Pvt LTD
Oct 2024 - Present (7 months)
Oversaw a team of over 90 members, managing through five direct team leaders to ensure effective delegation and operational coverage. Managed end-to-end reporting by designing and developing a centralized Power BI dashboard, providing real-time performance insights for various levels.
Subject Matter Expert, Trust & Safety
Bytedance
Jun 2019 - Oct 2024 (5 years 4 months)
Managed a team of 15+ specialists, overseeing user support, issue resolution, and strategic decisions. Developed and deployed dashboards and reports for monitoring team and site performance, driving an 18% increase in team efficiency.
Associate
Concentrix Daksh Service India Pvt Ltd
May 2017 - Jun 2019 (2 years 1 month)
Ensured adherence to company policies and guidelines for reported content and highlighted emerging trends to the policy team. Managed workload effectively based on priority, deadline, and complexity.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Commerce (Honours), Commerce
2013 - 2016
Completed a Bachelor of Commerce with Honours, focusing on core business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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