SUShubham User
@shubhamuser6
Product leader with a focus on AI-driven personalization strategies.
ZimbabweWhat I'm looking for
I am a product leader with a deep obsession for understanding customer needs and a systems mindset that allows me to connect the dots across complex journeys. My experience spans architecting backend infrastructure and developing behavioral intelligence layers that power AI-driven, value-based personalization, onboarding, and engagement at scale. I am known for my 'never give up' attitude and my ability to tie customer delight to measurable growth through thoughtful, detail-oriented platform design.
Currently, I serve as a Staff Product Manager at Intuit, where I lead a multi-year growth strategy that has a projected $100M impact. I have successfully owned the platform architecture of a real-time intelligence system that supports over 100 personalized experiences. My collaboration with engineering and data science teams has resulted in a significant reduction in user friction and the elimination of millions of support contacts. I thrive in fast-paced, cross-functional environments, turning complexity into clarity and delivering innovative platforms that drive decision-making and fuel business growth.
Experience
Work history, roles, and key accomplishments
Staff Product Manager
Intuit
Jan 2024 - Present (1 year 6 months)
Led a multi-year growth strategy across core product workflows, orchestrating end-to-end lifecycle-aware journeys to boost feature adoption and habitual usage, projected to have a $100M impact. Owned the platform architecture of a real-time intelligence system, supporting 100+ personalized experiences for millions of customers. Partnered with engineering and data science to build AI-powered feedba
Product Manager
Intuit
Jan 2022 - Jan 2024 (2 years)
Owned an end-to-end roadmap for ML-powered upsell, reactivation, and personalization, delivering smart surface interventions adapted to user goals and context. Designed cross-functional architecture with auth/security teams to enable pre-auth personalization, expanding eligible customer base by 40%+. Launched value-based personalized upsell and feature discovery flows in QuickBooks and TurboTax, g
Senior Analyst
Intuit
Jan 2019 - Jan 2022 (3 years)
Architected and led development of Intuit’s first end-to-end help journey connectivity system, linking users' digital and expert touchpoints to improve intent prediction and reduce call transfers. Identified and resolved key data, self-help content, and user tracking gaps in collaboration with 10+ engineering teams, automating journey stitching, saving $20M in efficiencies, and increasing analyst
Customer & Employee Insights Intern
United Airlines
Jan 2018 - Dec 2018 (11 months)
Automated backend data cleansing pipelines, significantly reducing analyst processing time by 90%. Built anomaly detection models to flag compensation fraud and optimize refund policies.
Education
Degrees, certifications, and relevant coursework
Uttar Pradesh Technical University
Bachelor of Technology, Mechanical Engineering
Grade: 3.7
Obtained a Bachelor of Technology degree in Mechanical Engineering. Gained comprehensive knowledge in core mechanical principles, including thermodynamics, fluid mechanics, and machine design.
TDThe University of Texas at Dallas
Master of Science, Systems Engineering & Management
Grade: 3.8
Completed a Master of Science degree in Systems Engineering & Management. Focused on advanced topics in system design, analysis, and project management.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
United States
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