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shubham chakraborty

@shubhamchakraborty

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Dynamic Senior Program Manager with expertise in process optimization.

India

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What I'm looking for

I seek a role that fosters innovation and collaboration, focusing on strategic program management and operational excellence.

I am a Senior Program Manager with a strong background in program management, process optimization, and stakeholder collaboration. My experience includes establishing PMOs and optimizing workflows to enhance operational efficiency. At Glow Worm Company, I successfully formulated a PMO that resulted in a 30% improvement in operational efficiency, showcasing my ability to align business objectives with operational strategies.

Throughout my career, I have led cross-functional teams and managed global projects, implementing data-driven decision-making to drive business growth. I developed a real-time project tracking tool that improved project transparency and resource allocation, saving INR 5 Lakhs by eliminating the need for external software. My commitment to continuous improvement is evident in my achievements, including a 20-30% increase in project success rates through standardized impact measurement frameworks.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

Glow Worm Company

Jan 2024 - Jun 2024 (5 months)

As a Senior Program Manager in the Founder’s Office, I established a PMO with SOPs and workflows, improving operational efficiency by 30%. Developed a real-time project tracking tool for 30 active projects, enhancing transparency and resource allocation, leading to significant cost savings.

Program Management PMO Process Optimization Project Tracking Stakeholder Management Risk Mitigation Capacity Planning Workflow Optimization

Senior Manager – PMO

Cuemath

Sep 2022 - May 2023 (8 months)

Led a team managing 24 cohorts of 2000+ learners, implementing workflows that maintained an NPS of 85%. Developed an in-house doubt resolution forum, reducing costs by 75% and improving response times significantly.

Program Management Team Leadership Workflows Doubt Resolution Systems Process Automation Resource Allocation

Senior Manager/Lead – UX Research Operations

WhiteHat Jr

Mar 2021 - May 2022 (1 year 2 months)

Directed UX Research Operations across 7 regions, implementing SOPs that improved research efficiency and data reliability. Established an internal user pool of 10,000+, achieving significant cost savings and compliance adherence.

UX Research Operations Management User Engagement Compliance Management Research Efficiency Team Collaboration

Manager, New Initiatives

Propelr

Jun 2020 - Mar 2021 (9 months)

Contributed to expanding new subjects by conducting market research and assisting in MVP development. Played a key role in scaling the team and program-managed the development of interactive applications, enhancing student engagement.

Market Research Scaling Teams Program Management Subject Expansion Competitive Analysis

Director of Operations

Entrepreneurial Stint

Mar 2018 - Jan 2019 (10 months)

Established partnerships with schools to enhance curriculum offerings, resulting in increased tuition fees. Launched premium programs connecting students with industry experts, significantly boosting revenue and engagement.

Partnership Development Revenue Student Engagement Event Management Business Development

Associate Customer Experience/Student Mentor

upGrad

Sep 2017 - Jan 2019 (1 year 4 months)

Managed student engagement processes, developing a data-driven monitoring system that increased module completion rates to 90%. Led offline basecamps and webinars, enhancing student career readiness and engagement.

Student Engagement Monitoring Event Planning Content Development Learning Analytics Community Building

Education

Degrees, certifications, and relevant coursework

Indian Institute of Technology, Bombay

Master of Technology, Aerospace Engineering

2017 - 2024

Grade: 8.3/10

Activities and societies: Served as Student Representative, contributing to academic policy discussions and organizing workshops.

Completed a Master of Technology in Aerospace Engineering with a CGPA of 8.3/10. Identified a lack of structured program management processes and formulated a PMO with SOPs, workflows, and governance frameworks, resulting in a 30% improvement in operational efficiency.

Indira Gandhi National Open University

Bachelor of Technology, Aerospace Engineering

2013 - 2017

Grade: 78.3%

Completed a Bachelor of Technology in Aerospace Engineering with a score of 78.3%. Engaged in various academic and research activities, enhancing skills in engineering principles.