At Google Operations Center, I coordinate operations across Pixel, Tablet, Watch, and Buds communities, improving forum business response rates from 60% to more than 93% and contributing to 17.42% growth in active community participation.
Previously at Accenture, I supported Google Store operations as a senior escalation resource, coached a 21-member customer experience team, and helped maintain customer satisfaction above 95% while managing complex Tier 2 cases.
I bring operational rigor, customer advocacy, analytical thinking, and people leadership to process improvement, quality programs, training, and cross-functional work with Product, Engineering, QA, and Support teams.
