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@shristipainaik
Motivated PGDM student specializing in Human Resources and Marketing.
I am a motivated and detail-oriented PGDM student specializing in Human Resources and Marketing. With hands-on experience in customer service, employee engagement, and cross-functional coordination, I am passionate about HR operations, talent acquisition, and learning & development. My strong interpersonal skills and proactive approach allow me to thrive in dynamic environments.
During my time at Cravium Gourmet Coffeeza, I provided exceptional customer support, collected and analyzed customer feedback, and maintained accurate records using CRM systems. I developed strong relationships with customers, enhancing loyalty and retention while supporting brand promotion initiatives that contributed to increased brand awareness.
My academic background includes a Post Graduate Diploma in Management from Lexicon Mile, where I focused on Human Resources and Marketing, and a Bachelor's degree from S.S. Dempo College of Commerce and Economics. I have also conducted workshops on stress management and participated in projects that explore the impact of social learning on organizational innovation.
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Work history, roles, and key accomplishments
Cravium Gourmet Coffeeza
Aug 2021 - Present (4 years 3 months)
Provided exceptional customer support, addressing inquiries and resolving issues. Collected and analyzed customer feedback to improve product offerings and service quality. Maintained accurate records of customer interactions and transactions, utilizing CRM systems.
Bogmalo Beach Resort
Apr 2018 - Present (7 years 7 months)
Completed an organized study of human resource, marketing, and finance department handle over work of the responsibility.
Degrees, certifications, and relevant coursework
Post Graduate Diploma in Management, Human Resources and Marketing
Currently pursuing a Post Graduate Diploma in Management with a specialization in Human Resources and Marketing. This program focuses on developing comprehensive management skills and strategic approaches in both HR and marketing domains.
Bachelor of Business Administration, Human Resource and Marketing
Grade: 7.8 CGPA
Completed an undergraduate degree in Human Resources and Marketing, gaining foundational knowledge in business administration. Achieved a CGPA of 7.8, demonstrating strong academic performance in core subjects.
Higher Secondary Certificate, Commerce
Completed Higher Secondary Certificate in Commerce, focusing on foundational business and economic principles. This program provided a strong base for further studies in commerce and management.
Secondary School Certificate
Completed Secondary School Certificate, building a strong academic foundation across various subjects. This early education provided essential skills and knowledge for subsequent academic pursuits.
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