Open to opportunities

shristi painaik

@shristipainaik

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Motivated PGDM student specializing in Human Resources and Marketing.

India

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What I'm looking for

I am looking for opportunities that allow me to contribute to impactful HR initiatives and foster organizational growth.

I am a motivated and detail-oriented PGDM student specializing in Human Resources and Marketing. With hands-on experience in customer service, employee engagement, and cross-functional coordination, I am passionate about HR operations, talent acquisition, and learning & development. My strong interpersonal skills and proactive approach allow me to thrive in dynamic environments.

During my time at Cravium Gourmet Coffeeza, I provided exceptional customer support, collected and analyzed customer feedback, and maintained accurate records using CRM systems. I developed strong relationships with customers, enhancing loyalty and retention while supporting brand promotion initiatives that contributed to increased brand awareness.

My academic background includes a Post Graduate Diploma in Management from Lexicon Mile, where I focused on Human Resources and Marketing, and a Bachelor's degree from S.S. Dempo College of Commerce and Economics. I have also conducted workshops on stress management and participated in projects that explore the impact of social learning on organizational innovation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cravium Gourmet Coffeeza

Aug 2021 - Present (3 years 10 months)

Provided exceptional customer support, addressing inquiries and resolving issues. Collected and analyzed customer feedback to improve product offerings and service quality. Maintained accurate records of customer interactions and transactions, utilizing CRM systems.

Customer Support Customer Feedback Analysis CRM Systems Customer Relationship Management

Intern

Bogmalo Beach Resort

Apr 2018 - Present (7 years 2 months)

Completed an organized study of human resource, marketing, and finance department handle over work of the responsibility.

Human Resources Marketing Finance Data Analysis

Education

Degrees, certifications, and relevant coursework

Lexicon Management Institute of Leadership and Excellence

Post Graduate Diploma in Management, Human Resources and Marketing

Currently pursuing a Post Graduate Diploma in Management with a specialization in Human Resources and Marketing. This program focuses on developing comprehensive management skills and strategic approaches in both HR and marketing domains.

S.S Dempo College of Commerce and Economics

Bachelor of Business Administration, Human Resource and Marketing

Grade: 7.8 CGPA

Completed an undergraduate degree in Human Resources and Marketing, gaining foundational knowledge in business administration. Achieved a CGPA of 7.8, demonstrating strong academic performance in core subjects.

M.E.S Higher Secondary, Zuarinagar

Higher Secondary Certificate, Commerce

Completed Higher Secondary Certificate in Commerce, focusing on foundational business and economic principles. This program provided a strong base for further studies in commerce and management.

St. Josephs Institution

Secondary School Certificate

Completed Secondary School Certificate, building a strong academic foundation across various subjects. This early education provided essential skills and knowledge for subsequent academic pursuits.