Wayne Epps

Served as requirements lead for a national Beazer.com relaunch, partnering with development, QA, UAT, and change control to document, ticket, and deploy platform releases across active communities; the site went live early 2026. Led post-launch enhancements by gathering requirements and managing ongoing platform improvements and defect resolution.

Developed Power BI reports for IT asset inventory, tracking device age, location, OS version, and system update compliance. Validated and ensured data accuracy to support infrastructure reporting and recovery readiness.

Migrated a Salesforce data catalog from a legacy Excel-based system to a streamlined Power BI solution, improving accessibility for data governance and sales teams. Monitored Salesforce API and field-level changes, communicated planned updates to stakeholders, and triaged data catalog support tickets in partnership with IT.

Managed enterprise OEM accounts across the US and Canada on a SaaS-based parts and accessories sales platform. Planned and executed promotional campaigns with OEM clients, analyzing post-campaign performance to improve outcomes and collaborating with product, marketing, and development to increase platform adoption.

Onboarded eCommerce distributors (Amazon, Walmart, Sam's Club, and Box.com) into enterprise reporting programs and reconciled distributor sales against bottler delivery data. Identified and resolved discrepancies exceeding acceptable variance thresholds, improving reporting accuracy with partner distributors and internal teams.

Implemented eCommerce reporting processes to improve data accuracy and reporting efficiency across national accounts. Partnered with internal stakeholders to support consistent customer volume reporting.

Managed national customer programs and coordinated large-scale equipment installations across multiple markets. Ensured program execution and alignment with customer and internal stakeholders.

Earned a Bachelor of Arts in Mass Media Arts from Clark Atlanta University.