Shrikant Asole

As a Salesforce Consultant at CloudAction, I successfully implemented automation processes that improved ticket resolution efficiency through custom solutions. My role involves providing ITSC and ITSM solutions within Service Cloud and collaborating with clients to gather requirements.

In an internal project, I provided comprehensive support for the sales process, managed tickets related to user creation and lead conversion, and implemented flows based on specific requirements.

At Clarion Technologies, I developed and customized Salesforce applications based on user needs, configured profiles and permissions, and automated business logic using Workflow and Process Builder. I also created dashboards for the sales team and managed data migration.

During my project with EPB, I designed a service management platform, created custom objects and fields, and set up service level agreements. I also automated processes using flows and built experience sites for end users.

In my project with Innova Solutions, I designed a service desk ticketing tool tailored to client requirements, implemented custom objects and fields, and automated processes using flows. I also built experience sites for end users to raise tickets.

Completed a Bachelor of Engineering in Civil Engineering, focusing on the principles of engineering and technology, and developing skills in project management and design.

Completed Higher Secondary School education with a focus on science and mathematics, preparing for advanced studies in engineering.

Completed Matriculation (SSC) education, laying the foundation for further academic pursuits.