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Shreyas Dhande

@shreyasdhande

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IT Support Executive at Incred Financial Services Limited who managed secure Netskope VPN access for 100+ employees.

India

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At Incred Financial Services Limited, I delivered remote and on-site technical support, resolving hardware and software issues for distributed teams. I managed Netskope VPN access for 100+ employees and configured Cisco Meraki network infrastructure.

I also administered Jira and GitHub, maintained Crowdstrike endpoint security, and handled Windows installation and configuration. At Haier Appliances Private Limited, I supported end-user applications and resolved LAN and Windows issues.

Experience

Work history, roles, and key accomplishments

IT Support Executive

Incred Financial Services Limited

Aug 2024 - Dec 2025 (1 year 4 months)

Delivered remote technical support to distributed teams, resolving hardware/software issues with minimal downtime. Managed VPN infrastructure using Netskope SASE and configured Cisco Meraki network infrastructure.

Remote Desktop Support VPN Netskope Cisco Meraki Jira GitHub CrowdStrike Falcon EDR Windows Google Workspace Microsoft Office Technical Documentation

Technical Support Associate – IT

Haier Appliances Private Limited

Oct 2022 - Feb 2023 (4 months)

Provided end-user application support and resolved LAN/Windows issues, improving operational efficiency. Implemented network monitoring tools to proactively address potential issues.

LAN Troubleshooting Windows Support Network Monitoring SLA Management Remote troubleshooting