Kartik Kongari

I’m an IT Support Engineer focused on delivering reliable service through disciplined ticket management, SLAs, and KPIs, while following ITIL best practices and company IT policies. At Kotak Mahindra Bank, I manage incident, problem, and change support activities to keep service delivery steady and measurable.

I troubleshoot complex hardware, software, network, and application issues using root cause analysis, and I collaborate across infrastructure, security, and application teams to resolve issues effectively. I also provide remote support using Remote Desktop and SCCM, ensure security-minded operations, and support end-users with Outlook, Webmail, M365, VPN, and MFA problem resolution.

Earlier, as an IT Support Engineer at FastTrack Housing Finance Ltd, I installed, configured, and maintained operating systems and applications, supported workstations, and handled ticket-driven support through phone and in-person assistance. With certifications including Professional Certified Ethical Hacking (CEH) and Certified Incident Handler (ECIH), I bring a security-first mindset to technical support and incident readiness.