Shreiya Anand
@shreiyaanand
Marketing professional with expertise in business development and client relations.
What I'm looking for
I am a dedicated marketing professional with a strong background in business development and client relations. As a co-founder of CrossOver Solutions, I have successfully identified and onboarded new clients, driving business growth and expanding our service reach in the healthcare sector. My experience includes leading client relationships, training virtual assistants, and streamlining administrative workflows to enhance operational efficiency.
In my role as Reception Manager at Manningham General Practice, I manage daily operations, create staff rosters, and coordinate payroll, ensuring compliance and stability within the workforce. I have also designed patient acquisition campaigns and established referral networks, significantly increasing patient inflow. My commitment to exceptional customer service is evident in my previous roles, where I focused on enhancing patient experiences and implementing strategies for continuous improvement.
Experience
Work history, roles, and key accomplishments
Reception Manager
Manningham General Practice
Jun 2024 - Present (1 year 1 month)
Managed daily reception operations, ensuring seamless workflow and operational efficiency. Designed and executed patient acquisition campaigns using platforms like PRODA to generate medical leads and increase clinic footfall.
Co-founder
CrossOver Solutions
Nov 2024 - Present (8 months)
Identified and onboarded new clients to drive business growth and expand service reach. Led client relationships and ongoing support for two medical centres, overseeing day-to-day operations and service delivery.
Business Development and Marketing Representative
Manningham Arthritis, Fracture and Sports Injuries Clinic
Mar 2024 - Present (1 year 4 months)
Delivered exceptional customer service by organizing reception tasks such as settling payments, scheduling appointments, and conducting follow-ups. Developed and managed website content to enhance customer access to information and resources.
Cluster role as Human Resource Intern
Four Points by Sheraton and Courtyard by Marriott
Nov 2023 - Feb 2024 (3 months)
Aided in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate logistics. Provided administrative support for HR functions, including record-keeping and employee relations.
Sales Intern
MyCaptain
Jul 2020 - Aug 2020 (1 month)
Enhanced communication skills while working with an Edu-tech Startup, aiming to help students pursue passions and make informed career choices. Functioned under the sales department, involving daily and weekly targets to convince people to enroll in courses and provide new leads.
Customer Service and Marketing Representative
Manningham General Practice
Feb 2024 - Jun 2024 (4 months)
Ensured positive patient experiences by addressing inquiries, assisting with appointment scheduling, and providing helpful and friendly interactions. Promoted medical center services through various marketing channels, including creating promotional materials and organizing outreach events.
Healthcare Administration and Customer Service
Sia Medical Centre
Sep 2022 - Feb 2024 (1 year 5 months)
Managed patient check-ins for scheduled appointments, answered phones, and maintained databases. Handled payments, responded to emails, and directed overall customer service.
Event Management Intern
Kalammkari Events
Dec 2020 - Jan 2021 (1 month)
Led events hosting for weddings, social gatherings, religious affairs, and parties. Engaged in customer service and ideation of ideas through teamwork, evolving skills such as decision-making and initiative.
Commercial Department Intern
Vardhaman Yarns Satlapur
Aug 2020 - Sep 2020 (1 month)
Operated within the Commercial department of a leading textile industry, assisting in the day-to-day functioning of various departments. Developed managerial skills by supporting purchasing, accounting, import, export, and management information systems.
Intern
Future Radar
Sep 2019 - Sep 2019 (0 months)
Worked on a 2-week real-world business project, contributing valuable insights to leaders to shape innovative strategies and understand the business of today. Completed the project and was awarded a Future Radar Certificate of Completion.
Volunteer Work
Kala Vihan- The Art and Welfare Society
Dec 2018 - Jan 2019 (1 month)
Volunteered at a non-government organization focused on empowering backward and handicapped artisans through various training programs. Engaged in contemporary art work and craft initiatives.
Education
Degrees, certifications, and relevant coursework
The University of Melbourne
Masters in Management, Management
Currently pursuing a Masters in Management with a major in Marketing. This program focuses on advanced business strategies and marketing principles.
University of New South Wales
Bachelors of Commerce, Commerce
Completed a Bachelor of Commerce with a major in Marketing and a minor in Management. This degree provided a strong foundation in business and marketing concepts.
The Sanskaar Valley School
Higher Secondary Certificate, General Studies
Grade: 94.25%
Obtained a Higher Secondary Certificate from The Sanskaar Valley School, following the Indian School Certificate (ISC) board. Achieved a percentile of 94.25.
The Sanskaar Valley School
Senior Secondary Certificate, General Studies
Grade: 92.20%
Received a Senior Secondary Certificate from The Sanskaar Valley School, under the Indian Certificate of Secondary Education (ICSE) board. Achieved a percentile of 92.20.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Shreiya?
You can contact Shreiya and 90k+ other talented remote workers on Himalayas.
Message ShreiyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
