Shreiya Anand

Managed daily reception operations, ensuring seamless workflow and operational efficiency. Designed and executed patient acquisition campaigns using platforms like PRODA to generate medical leads and increase clinic footfall.

Identified and onboarded new clients to drive business growth and expand service reach. Led client relationships and ongoing support for two medical centres, overseeing day-to-day operations and service delivery.

Delivered exceptional customer service by organizing reception tasks such as settling payments, scheduling appointments, and conducting follow-ups. Developed and managed website content to enhance customer access to information and resources.

Aided in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate logistics. Provided administrative support for HR functions, including record-keeping and employee relations.

Enhanced communication skills while working with an Edu-tech Startup, aiming to help students pursue passions and make informed career choices. Functioned under the sales department, involving daily and weekly targets to convince people to enroll in courses and provide new leads.

Ensured positive patient experiences by addressing inquiries, assisting with appointment scheduling, and providing helpful and friendly interactions. Promoted medical center services through various marketing channels, including creating promotional materials and organizing outreach events.

Managed patient check-ins for scheduled appointments, answered phones, and maintained databases. Handled payments, responded to emails, and directed overall customer service.

Led events hosting for weddings, social gatherings, religious affairs, and parties. Engaged in customer service and ideation of ideas through teamwork, evolving skills such as decision-making and initiative.

Operated within the Commercial department of a leading textile industry, assisting in the day-to-day functioning of various departments. Developed managerial skills by supporting purchasing, accounting, import, export, and management information systems.

Worked on a 2-week real-world business project, contributing valuable insights to leaders to shape innovative strategies and understand the business of today. Completed the project and was awarded a Future Radar Certificate of Completion.

Volunteered at a non-government organization focused on empowering backward and handicapped artisans through various training programs. Engaged in contemporary art work and craft initiatives.

Currently pursuing a Masters in Management with a major in Marketing. This program focuses on advanced business strategies and marketing principles.

Completed a Bachelor of Commerce with a major in Marketing and a minor in Management. This degree provided a strong foundation in business and marketing concepts.

Grade: 94.25%

Obtained a Higher Secondary Certificate from The Sanskaar Valley School, following the Indian School Certificate (ISC) board. Achieved a percentile of 94.25.

Grade: 92.20%

Received a Senior Secondary Certificate from The Sanskaar Valley School, under the Indian Certificate of Secondary Education (ICSE) board. Achieved a percentile of 92.20.