Ishrat Nawreen Shamma

Developed and implemented comprehensive marketing strategies for Passivhaus principles and APA courses. Created engaging content, managed social media, and updated website information to promote events and enhance member engagement. Built strategic PR relationships and monitored marketing performance to drive organizational goals.

Supported members, employers, and financial advisors by addressing account, product, and legislation inquiries. Provided general advice to empower members in maximizing their retirement savings. Managed both inbound and outbound calls efficiently.

Assisted in the implementation of various marketing campaigns and managed website development for three e-commerce platforms. Undertook ad-hoc marketing projects for a construction company and handled administrative duties. Supported website building, communications, social media, and competitive research efforts.

Serviced up to 30 client telephone inquiries daily using a switchboard and collected basic information for the intake process. Directed and processed calls to appropriate staff members and returned calls to clients. Processed emails daily and contacted clients to complete intake and booking processes.

Designed five posters and one invitation using Photoshop for various initiatives. Contributed to visual communication needs for the organization.

Generated up to 30 design layouts weekly in collaboration with builders, architects, and designers. Provided design consultation services, assisting clients in product selection and acting as a customer liaison. Communicated with production teams and builders regarding installations and design requirements, while also calculating estimates and quotes for projects.

Created interior design plans and 3D drawings daily using AutoCAD and SketchUp, and designed customized cabinets and kitchen islands weekly. Maintained filing systems and backed up electronic files using proper procedures. Created and tracked purchase orders, order entries, and invoices daily.

Maintained high customer service standards with 20-30 customers daily, providing art explanations and booking appointments. Managed studio operations, including opening and closing the till. Performed sales transactions using a POS system.

Presented products on display counters and explained product queries to potential customers. Encouraged customers to join promotional competitions on social media. Engaged with the public to raise awareness and support.

Prepared architectural designs, drawings, and presentations weekly using AutoCAD and PowerPoint. Created interior designs, drawings, and presentations using SketchUp. Supervised site, quality, and control measurements to ensure project standards.

Completed a Graduate Certificate in Interactive Media Management. Focused on developing skills in digital content creation, marketing strategies, and multimedia production. Gained practical experience with industry-standard tools and platforms.

Earned a Bachelor of Architecture degree, focusing on comprehensive architectural design and theory. Studied principles of urban planning, structural engineering, and sustainable design practices. Developed proficiency in architectural software and presentation techniques.

Completed GCE A 'Levels through private study. Focused on advanced academic subjects to prepare for higher education. Developed strong analytical and critical thinking skills.

Obtained GCE O 'Levels from Shaheen English Medium School. Covered a broad curriculum of foundational academic subjects. Built a strong academic base for further studies.