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Shreeja JSJ
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Shreeja J

@shreejaj

Senior Customer Success Manager at Kovai.co guiding enterprise clients through tailored SaaS onboarding and product adoption.

India
Message

At Kovai.co, I guide enterprise clients through tailored onboarding and end-to-end implementation, aligning solutions with their goals and supporting product adoption. I also ensure seamless handovers to the Advocacy team.

I bring experience in knowledge management systems and customer success. By gathering client feedback and addressing pain points, I contribute to continuous improvement and positive customer experiences.

Experience

Work history, roles, and key accomplishments

KO
Current

Senior Customer Success Manager

Kovai.co

Aug 2025 - Present (1 year 2 months)

Worked as Senior Customer Success Manager at Kovai.co.

KO

Senior Customer Success Specialist

Kovai.co

Jan 2025 - Aug 2025 (7 months)

Worked as Senior Customer Success Specialist at Kovai.co.

KO

Customer Success Specialist

Kovai.co

Mar 2022 - Mar 2025 (3 years)

Worked as Customer Success Specialist at Kovai.co.

TP

Center Head

Time Kids Preschool

Jan 2015 - Dec 2017 (2 years 11 months)

Worked as Center Head at Time Kids Preschool.

IG

Systems Associate

iGATE

Aug 2013 - Jan 2014 (5 months)

Worked as Systems Associate at iGATE.

Education

Degrees, certifications, and relevant coursework

VS

VLB Janakiammal College of Arts and Science

Bachelor of Computer Applications, Computer Science

2010 - 2013

Tech stack

Software and tools used professionally

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