At ZKTeco India, I deliver end-to-end technical support for Linux-based systems and resolve client-reported production issues within SLA timelines.
I've resolved more than 100 Linux and system support tickets per quarter through JIRA, handling firmware upgrades, ADMS updates, backups, license transfers, and real-time troubleshooting.
I manage AWS client-project services including EC2, IAM, CloudTrail, CloudWatch, ELB, and SNS. I also build and maintain Jenkins CI/CD pipelines, Docker containers, and Git repositories to support dependable deployments.
I work closely with development teams on customizations and escalations, perform SQLite backup, restore, and data edits, and create FAQs while training junior staff. I bring hands-on Linux administration, client communication, documentation, and practical Python socket-programming experience.
