Shona User
@shonauser
Executive program and project manager modernizing IT delivery through automation and compliance.
United StatesWhat I'm looking for
I’m a Strategic Program & Project Manager with a Doctorate in Business Administration and 20+ years leading high-impact IT operations and process improvements. I manage multi-million-dollar portfolios, including oversight of 160+ IT agreements valued at over $20M, while aligning delivery to stakeholder needs and measurable outcomes.
In recent roles, I improved agreement tracking to a 98% completion rate by implementing new automated workflows and reporting structures. I also modernized legacy tracking methods by serving as Program Manager for automated agreement processes within ServiceNow.
I bring strength in compliance and quality—serving as a 508 Compliance SME, aligning QA, standardizing SOPs, and writing SOW/PWS/SLA and Standard Operating Procedures. Across government and private-sector work, I focus on risk mitigation, clear documentation, and stakeholder engagement that sustains long-term professional relationships.
Experience
Work history, roles, and key accomplishments
Program/Project Manager
Savvee Consulting, Inc.
Jan 2020 - Mar 2026 (6 years 2 months)
Managed the Service Delivery Division ITA project, tracking and organizing 160 IT agreements totaling over $20M. Improved agreement tracking to a 98% completion rate by implementing automated workflows and reporting, and modernized legacy processes through ServiceNow.
Business Analyst
Savvee Consulting, Inc.
Jan 2020 - Jan 2023 (3 years)
Orchestrated the NWS SOP project, managing the organization and maintenance of 100+ standard operating procedures. Developed Smartsheet dashboards for ACIO request tracking, improved 508-compliant content for NWS webpages, and streamlined procurement workflows by creating new SOPs.
Education
Degrees, certifications, and relevant coursework
Walden University
Doctor of Business Administration (DBA), Business Administration
2018 -
Earned a Doctor of Business Administration (DBA) at Walden University in 2018.
DeVry University
Master of Business Administration (MBA), Business Administration
2012 -
Grade: With Distinction
Earned a Master of Business Administration (MBA) with Distinction from DeVry University in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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