Shomonika Taylor
@shomonikataylor
I maintain accurate customer records, validate data, and resolve documentation discrepancies in high-volume remote workflows.
United StatesWhat I'm looking for
At Conduent, I enter, update, and maintain customer contact details, account information, service requests, case notes, and interaction records in web-based systems.
I review forms and account histories for missing, duplicate, conflicting, or incorrect information, then correct supported errors or escalate issues through established workflows. I document customer interactions, research, actions, outcomes, and next steps with clear written records.
I work independently in a high-volume remote environment, following quality requirements, privacy procedures, detailed scripts, and changing business rules while meeting productivity and timeliness expectations.
Experience
Work history, roles, and key accomplishments
Enter, update, and maintain accurate customer records in web-based systems. Review account information for accuracy and completeness, and document interactions and case outcomes.
Education
Degrees, certifications, and relevant coursework
Creekside High School
High School Diploma, General Studies
Graduated with a High School Diploma from Creekside High School in Atlanta, Georgia in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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