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Shivkaran UserSU
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Shivkaran User

@shivkaranuser

I manage motor insurance policy changes, requesting prompt cancellations and compliant refund processing.

India
Message

I’m focused on getting motor insurance policy updates handled accurately and quickly, especially when my coverage needs change.

After purchasing a new comprehensive motor insurance policy, I no longer require an existing third-party motor policy, and I take the necessary steps to request proper cancellation.

I clearly communicate the cancellation reason and the current policy details, and I ask for confirmation and acknowledgment of completion at the earliest.

My priority is a compliant refund outcome based on the applicable terms and conditions, with transparent processing and timely documentation for follow-up.

Experience

Work history, roles, and key accomplishments

ICICI Bank logoIB
Current

Phone Banking Relationship Manager

ICICI Bank

Dec 2024 - Present (1 year 7 months)

Handled inbound customer calls for retail banking and credit card services, providing prompt assistance across savings accounts, loans, and digital services. Resolved queries and complaints, pitched relevant products using customer profiling, and collaborated with backend and branch teams to ensure timely issue resolution.

BI

Sales Coordinator/Administration

Bombay Infra

Jun 2023 - Dec 2024 (1 year 6 months)

Coordinated sales activities and ensured communication between sales teams and clients. Maintained sales records and client databases, assisted with proposals and contracts, and provided administrative support while generating sales reports to support decision-making.

Education

Degrees, certifications, and relevant coursework

KC

KBP College

Bachelor of Management Studies, Management Studies

2020 - 2023

Grade: Grade A (CGPI 8.63)

Earned a Bachelor of Management Studies at KBP College (2020–2023), achieving Grade A (CGPI 8.63).

SC

Sainath Junior College

Higher Secondary Certificate, Higher Secondary

2019 - 2020

Grade: 58.31%

Completed Higher Secondary Certificate at Sainath Junior College (2019–2020) with a percentage of 58.31%.

SS

Sainath English High School

Secondary School Certificate, Secondary Education

2017 - 2018

Grade: 71.80%

Completed Secondary School Certificate at Sainath English High School (2017–2018) with a percentage of 71.80%.

Tech stack

Software and tools used professionally

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