Alecia Fernandes

Coordinated daily sales operations and administrative activities from 2012–2016, maintaining customer databases, sales records, and documentation. Assisted the sales team with target follow-ups, customer inquiries, and report preparation to support business growth.

Worked as an Officer Advisor for 2 years, promoting life insurance and financial protection products and assisting clients with policy selection and required documentation. Maintained strong customer relationships while meeting service standards through ongoing support.

Delivered virtual assistant support for 1 year by managing email correspondence and calendars, performing data entry and internet research, and creating documents, presentations, and spreadsheets. Scheduled appointments, maintained records, and handled customer support via email and chat.

Provided insurance advisory services for 3 years, counseling clients on life, health, and general insurance policies and helping them select suitable products. Generated leads, developed opportunities, managed long-term client relationships, and supported risk management guidance and financial protection needs.

Provided remote administrative and sales support for 1 year by managing client email communication, performing data entry, and preparing reports while maintaining accurate records. Coordinated schedules and responded to customer inquiries to support client operations.

Self-paced learning focused on social media marketing and content creation.

Learning focused on using AI tools for business and marketing purposes.

Bachelor of Management Studies (BMS) from Mumbai University.

Diploma in Information Technology (IT).

Higher Secondary Certificate (HSC).