Looking for a job

SHIVANI SINGH

@shivanisingh

Message

Skilled in sales, administration & customer support with diverse freelancing experience.

India

Message

What I'm looking for

I am looking for exciting challenges in my next job role. I want to use my skills and experience at a place where it's not just 9 to 5 but it's creative and the same time test me with my day to day activities.

A highly adaptable professional with extensive experience in sales, administration, and freelancing across diverse industries. Skilled in customer support, operational management, and process optimization, with a proven track record of delivering exceptional results. Known for strong communication, problem-solving abilities, and the flexibility to thrive in dynamic work environments. Passionate about driving efficiency and ensuring client satisfaction in every role.

Experience

Work history, roles, and key accomplishments

Current

Welcome Agent / Appointment Setter

Current

Confidential U.S.-Based Company

Feb 2026 - Present (8 months)

Support customer-facing conversations, combining customer service, sales communication, and appointment-setting responsibilities. Engage with prospects and customers, identify their needs, and guide conversations toward the appropriate next step or scheduled appointment.

Customer Service Sales Communication Appointment Setting Remote Work

Current

Education Counselor and Client Support

Current

Knowbal Migration

Nov 2024 - Present (1 year 11 months)

- Provided personalized counseling to students on course selection and study abroad opportunities in Australia.
- Guided students through the visa application process, ensuring compliance with Australian immigration policies.
- Reviewed and prepared visa documentation, ensuring accuracy and completeness.
- Maintained latest knowledge of Australian universities, courses, and admission.

Counselling Visa Support Administrative Support

Inside Sales Supervisor

Eastern Msar Company

Apr 2025 - Jan 2026 (9 months)

Managed 100+ active B2B sales opportunities monthly, contributing to 20% quarter-over-quarter growth in qualified leads. Led, coached, and monitored 6 sales representatives, helping improve overall conversion rates by 15%.

B2B Sales Sales Pipeline Management CRM Forecasting Team Leadership Coaching Consultative Selling Lead Qualification

Education Counselor

Knowbal Migration

Nov 2024 - Apr 2025 (5 months)

Handled 50+ weekly consultative sales conversations with approximately 30% conversion. Improved lead retention by 25% through structured CRM follow-up workflows.

Consultative Selling CRM Lead Retention Follow up

Head of UK Study Visa

Karnavati Study Abroad Consultancy (KSAC)

Mar 2024 - Nov 2024 (8 months)

Expanded UK study-visa market reach through data-led segmentation and campaign planning. Managed 150+ high-intent leads, reducing drop-offs by 18%.

Market Segmentation Campaign Planning Lead Management Training

Head of UK Student Visa

Karnavati Study Abroad Consultancy

Mar 2024 - Aug 2024 (5 months)

• Identified new market segments through data analysis, leading to growth in lead generation and an expanded reach for UK study visa
services.
• Led a team that processed UK study visa applications within strict deadlines, ensuring a smooth and efficient experience for applicants and
higher client referrals.
• Utilized digital marketing to promote UK study visa opportunities.

Visa Support Student Success Education Sales