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Vijaya Borkar

@vijayaborkar

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Result-driven career and business development professional guiding U.S. education journeys and driving conversions.

India

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What I'm looking for

I’m looking for a role where I can combine U.S. education/counselling expertise with business development and CRM-driven conversions—while supporting teams through training, quality focus, and fast-paced client engagement that values results and communication.

I’m a results-oriented career consulting and business development professional with 7+ years of experience spanning U.S. education counselling, visa advisory, customer service, and process management. I’m known for strong communication, leadership, and organizational skills, with a consistent track record of achieving targets and delivering customer satisfaction.

At KC Overseas Education, I counselled postgraduate students for U.S. study programs—supporting profile evaluation, application guidance, and visa approval, including Student/Travel/Business visa processing. I trained my U.S. team on university application portals, reviewed SOPs/LORs/CVs to improve acceptance rates, and led visa interview training through mock sessions, while supervising tie-up and non–tie-up university applications to grow enrolments. Most recently at Bhanzu – The Mathematic Institute, I manage lead tracking in a CRM, conduct outbound outreach via calls, email, and WhatsApp, explain course offerings, handle objections, and convert leads into trial class participants in a fast-paced startup environment.

Experience

Work history, roles, and key accomplishments

Current

Business Development Associate

Current

Bhanzu – The Mathematic Institute

Oct 2025 - Present (9 months)

Manage client lead data in a CRM to track interactions accurately, and conduct outbound calls plus email/WhatsApp outreach to nurture prospects. Explain course offerings, address objections, and convert leads into trial class participants while reporting performance and handling multiple enquiries under deadlines.

CRM Management Lead Generation Outbound Calling Outbound Outreach WhatsApp Pre sales Support Customer Relationship Management Lead Conversion

Senior Career Consultant

KC Overseas Education Pvt. Ltd.

Nov 2021 - Sep 2024 (2 years 10 months)

Counsel postgraduate students for U.S. programs by supporting profile evaluation, application guidance, and visa-approval preparation. Specialized in student/travel/business visa processing, trained teams on university portal access and direct submissions, and improved applications by reviewing SOPs, LORs, and CVs.

Visa Advisory Common App Guidance University Portal Navigation LOR Review Mock Visa Interview Coaching U.S. Education Counselling

Process Associate

Tata Consultancy Services Ltd.

Apr 2017 - Jul 2021 (4 years 3 months)

Managed annuity insurance operations including policy surrenders and customer claims, ensuring timely and accurate resolution of customer issues. Conducted weekly client calls, trained and mentored new associates, and shared quality reports to drive continuous improvements.

Insurance Operations Claims Customer Service Quality Reporting Team Operations Mentoring Process Management

Telemarketing Associate

Barbate Automotive Pvt. Ltd. (Nexa)

Jul 2017 - Jul 2018 (1 year)

Conducted daily outbound calls to promote automotive products and maintained client databases to generate leads for the sales team. Supported customers’ decision-making, built trust-based relationships, and facilitated lead transfers to sales executives to drive conversions.

Outbound Calling Lead Generation Sales Lead Handover

Telemarketing Executive

Hotel Le Meridian

Jul 2016 - Jan 2017 (6 months)

Handled inbound and outbound calls to promote yearly membership packages and assist walk-in customers with queries and reservations. Delivered consistent customer service while meeting sales targets for membership enrollment.

Outbound Calling Membership Sales Customer Service Walk In Customer Support Lead Qualification Sales Target Achievement