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Shivani Bhardwaj

@shivanibhardwaj1

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Team Leader at Concentrix, coaching advisors and monitoring team performance to meet targets.

India

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At Concentrix, I conduct feedback sessions with team members, monitor performance, and provide timely guidance to help meet targets.

I previously handled technical and process-related issues as a Subject Matter Expert, including issues involving iOS devices like iPhone and iPad. As an Advisor, I handled customer queries, provided front-end support, and focused on customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Concentrix

Jan 2024 - Present (2 years 8 months)

Conducted regular feedback sessions with team members to identify areas for improvement and provide guidance on career development. Monitored team performance, identified weaknesses, and provided timely interventions to ensure targets were met.

Team Management Performance Monitoring Feedback Recruitment Training Mentorship

Subject Matter Expert

Concentrix

Jan 2022 - Jan 2024 (2 years)

Handled team's technical and process-related issues, managed day-to-day functioning, and coached advisors.

Technical Support Process Improvement Coaching

Advisor

Concentrix

Jan 2019 - Jan 2022 (3 years)

Handled customer queries, provided front-end support with empathy, maintained compliance, and met quality targets with focus on customer satisfaction.

Customer Service Communication Skills Compliance Quality Assurance