At Cvent, I manage contract operations across client accounts using Salesforce and Oracle, including cancellations, invoice adjustments, and reissued invoices.
I support order creation and contract implementation, maintain contract and customer records, and coordinate with internal teams to resolve billing and invoicing discrepancies while following internal policies.
At Ananta Resource Management, I supported invoice tracking and reconciliation for client accounts. I also analysed consumer payment behaviour in an Order-to-Cash project and recommended improvements to invoicing and communication strategies.
