Shirish Ijantkar
@shirishijantkar
Aspiring Quality Analyst with strong technical support skills.
What I'm looking for
I am Shirish Ijantkar, an aspiring Quality Analyst with a solid foundation in technical support and customer service. My experience spans various roles, including Customer Service Associate and Advisor in non-voice processes, where I honed my skills in communication and problem-solving. I am adept at using tools like Tally 9.0 and MS Excel, which have been instrumental in my ability to analyze data and improve processes.
Throughout my career, I have demonstrated a strong initiative and creativity, allowing me to adapt quickly to new technologies and environments. I thrive in team settings and am known for my ability to meet tight deadlines while maintaining a high standard of work. My educational background, with a BCA from ASP College of Institutions, has equipped me with the necessary knowledge to excel in a challenging position within a result-oriented organization.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Affirmdata
Worked as a Customer Service Associate in a non-voice process, providing support and assistance to clients while ensuring high levels of customer satisfaction.
Customer Service Representative
Redbus
Engaged as a Customer Service Representative handling voice and mail/chat processes, effectively addressing customer inquiries and issues.
Education
Degrees, certifications, and relevant coursework
ASP College Of Institutions
Bachelor of Computer Applications, Computer Applications
Graduated with a Bachelor of Computer Applications (BCA). Developed a strong foundation in computer science principles and programming.
PDJ College
Pre-University, Pre-University Education
Completed pre-university education, focusing on foundational subjects necessary for further studies in computer applications.
Govt High College for Boys
High School Diploma, High School Education
Completed primary and high school education, gaining essential knowledge and skills for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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