Open to opportunities

Shilpa Gavandi

@shilpagavandi

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Experienced software professional with a focus on process improvement.

India

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What I'm looking for

I seek a role that values process improvement and offers opportunities for leadership and team development.

I am a seasoned software professional with 18 years of experience in quality assurance and development across various esteemed organizations, including CMC, Opus, Capgemini, Cognizant, Fiserv, and Intellect Design Arena. My expertise lies in process definition, implementation, and improvement, where I have successfully led initiatives that enhance operational efficiency and quality standards. As the owner and director of EuroKids Porwal Road preschool, I manage both academic and administrative operations, ensuring a nurturing environment for children while driving strategic growth.

Throughout my career, I have achieved significant milestones, such as implementing CMMI Level 3 processes at Fiserv and leading quality assurance efforts at Cognizant, where I received the Naustradamus award for my contributions to High Maturity Practices. I am passionate about people management and process improvement, and I thrive on mentoring teams to achieve their best. My certifications, including CSQA, Certified Scrum Master, and Six Sigma Black Belt, further enhance my ability to drive quality initiatives and foster a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Director & Owner

Current

Euro Kids Porwal Road

Oct 2016 - Present (8 years 9 months)

As owner and director, I am responsible for the academic and administrative operations of the center, including parent interactions and the execution of strategic plans. I also manage staff hiring, appraisals, and professional development, along with infrastructure and daily operations.

People Management Event Planning Business Development Conflict Resolution Operations Management Strategic Planning

Vice President – Delivery Excellence

Intellect Design Arena Ltd.

Feb 2016 - Sep 2016 (7 months)

I was involved in customizing the in-house Delivery Excellence Framework for the iGCB vertical and defining metrics frameworks suitable for various project types. I also designed and implemented governance models, formats, and templates for project reporting and reviews.

Process Definition Project Review Business Process Management

Sr. Manager – Quality

Fiserv India Ltd

Sep 2014 - Feb 2016 (1 year 5 months)

I led the overall implementation of CMMI Level 3, including detailed planning and execution for the CMMI SVC L3 initiative. I also drove the Metrics program, which involved defining standard metrics, collecting and analyzing data, and conducting process trainings.

Process Improvement Training Development Quality Assurance Root Cause Analysis Process Definition

Manager – Delivery Assurance Group

Cognizant Technology Services

Dec 2009 - Sep 2014 (4 years 9 months)

I was responsible for implementing Cognizant’s Quality System at the vertical or location level, planning Delivery Assurance activities, and supporting Quantitative Project Management. I also conducted process trainings, especially for High Maturity Practices, and was involved in CMMI assessments.

Qualitative Project Management Best Practice Evangelization ISO Surveillance Audits

Senior Consultant

Capgemini India Pvt Ltd

May 2007 - Dec 2009 (2 years 7 months)

I was responsible for process awareness and implementation within the account, assisting in defining quality goals and improvement plans. I also consolidated and analyzed metrics, ensured best practices were shared, and conducted project reviews and audits.

Qualitative Goals Metrics Analysis Best Practice Sharing Project Review Auditing Risk Management

Senior Consultant – Quality

Opus Software Solutions

Jul 2004 - Mar 2007 (2 years 8 months)

I handled the responsibility of CMMI Level 3 certification for OPUS and completed ISO 9001:2000 certification for the Services department. I also conducted monthly management review meetings, periodic internal audits, and SQA reviews.

ISO 9001 Internal Audit Process Definition Process Improvement

IT Engineer – Systems Integration

CMC Ltd

Aug 1998 - Jun 2004 (5 years 10 months)

I started as a developer and progressed to Project Leader for the Stock Exchange Trading System Software. My responsibilities included planning, scheduling, internal reviews, requirements management, and change management, along with business development support.

Software Design Software Development Software Testing Business Analysis Project Management Requirements Management Change Management

Education

Degrees, certifications, and relevant coursework

Pune University

Bachelor of Engineering, Engineering

Grade: 63% First class

Completed a Bachelor of Engineering degree from Pune University, achieving a First Class with 63%. This foundational education provided a strong technical background.

Maharashtra Board

Higher Secondary, General Studies

Grade: 81% Distinction

Achieved Distinction in the Higher Secondary Certificate examination from the Maharashtra Board, with a score of 81%. This period focused on advanced secondary education.