Shilpa Doreswamy
@shilpadoreswamy
Project management-minded support and QA professional with 11+ years in BFSI, focused on UAT, releases, and stakeholder delivery.
IndiaWhat I'm looking for
I bring 11+ years of BFSI experience across application support, customer success, and testing, with a focus on client management, incident resolution, and production support. I’m known for clear stakeholder communication, pressure-tested problem solving, and keeping delivery aligned with Service-Level Agreements (SLA).
In recent roles, I’ve handled UAT coordination and release coordination, managed escalations, and improved customer outcomes through end user training, documentation, and structured support management. Previously, as a Software Test Engineer and later Senior Software Test Engineer, I worked on test planning, manual testing, and User Acceptance Testing (UAT), including root cause analysis and analytics.
I’m currently in a career break focused on upskilling and actively pursuing the Google Project Management Certificate (in progress). I’m now seeking opportunities in Application Support, Operations, Client Success, and Project Coordination—leveraging my cross-functional mindset to help teams deliver with confidence.
Experience
Work history, roles, and key accomplishments
Career Break (Parenting)
Career Break
Aug 2023 - Present (2 years 11 months)
Dedicated time to family responsibilities during a parenting sabbatical while upskilling for future roles in application support and project coordination.
Full-time parenting
Career Break
Aug 2023 - Present (2 years 11 months)
Career Break (Parenting Sabbatical)
Dedicated time to family responsibilities while investing in professional development. Currently upskilling through the Google Project Management Certificate and actively seeking opportunities in Application Support, Operations, Client Success, and Project Coordination.
Provided client-focused support for financial services, managing production support, log analysis, escalations, and issue resolution while coordinating end-user training and documentation.
Performed software testing and support activities including test case work, manual testing, and UAT, while assisting clients with help desk support, documentation, and issue resolution.
Conducted software testing and client support tasks including test cases, manual testing, UAT activities, production/help desk support, and documentation.
Education
Degrees, certifications, and relevant coursework
Google Project Management Certificate
Professional Certificate, Project Management
Pursuing the Google Project Management Certificate to build skills in project planning, risk management, Agile methodologies, and cross-functional collaboration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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