Open to opportunities

Shermila Miskin

@shermilamiskin

Message

Adept software engineer with strong problem-solving and communication skills.

Sri Lanka

Message

What I'm looking for

I am looking for opportunities that foster growth, collaboration, and innovation in technology.

I am a Bachelor of Information Technology graduate from the University of Colombo School of Computing, with a strong foundation in software development and technical support. My recent project involved developing a web-based Import and Sales Management System, where I utilized HTML, CSS, JavaScript for the frontend, and Java with MySQL for the backend. This experience honed my skills in problem-solving and effective communication, significantly enhancing customer satisfaction and retention.

Currently, I work as a Support Engineer at hSenid Business Solutions, where I resolve technical issues and document solutions to improve knowledge sharing. My role involves collaborating with developers and QA teams to enhance product usability and conducting system deployments. I am passionate about leveraging my technical skills to drive business efficiency and improve client relationships.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

hSenid Business Solutions

Jun 2023 - Present (2 years)

As a Support Engineer, I resolved technical issues efficiently and documented solutions for knowledge sharing. I maintained strong customer relationships and collaborated with development teams to enhance product usability and address concerns.

Technical Support Problem Solving Customer Relationship Management Documentation Collaboration SQL Java HTML

Intern Support Engineer

hSenid Business Solutions

Dec 2022 - May 2023 (5 months)

In my role as an Intern Support Engineer, I provided application and technical support for HRM products, managing five partner companies. I utilized advanced SQL skills for data retrieval and maintained strong client relationships through effective communication.

Technical Support SQL Client Management Communication Performance Tuning Database Management Problem Solving Teamwork

Project - Import and Sales Management System

University of Colombo School of Computing

Developed a web-based Import and Sales Management System with a frontend built using HTML, CSS, and JavaScript, and a backend using Java and MySQL. Designed the user interface for managing import data and sales transactions.

Web Development HTML CSS JavaScript Java MySQL User Interface Design System Integration Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

University of Colombo School of Computing

Bachelor of Information Technology, Information Technology

2019 - 2023

Studied Bachelor of Information Technology (BIT) focusing on software development, technical support, and system deployment. Developed a web-based Import and Sales Management System utilizing HTML, CSS, JavaScript, Java, and MySQL.