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SHERENE BRAHAM

@sherenebraham

Medical billing and coding professional at NYC Health + Hospitals, investigating denials and documentation gaps.

At NYC Health + Hospitals – Kings County Hospital, I investigate patient concerns by reviewing medical records, Epic/EMR documentation, account information, and workflow history. I identify gaps and support resolution, including for billing concerns and denial investigations.

My experience across NYC Health + Hospitals includes patient relations, ambulatory-care workflows, and process improvement. I completed ASA College’s Medical Billing & Coding Program and hold a Certificate in Medical Billing and Coding.

Experience

Work history, roles, and key accomplishments

Current

Patient Representative, Emergency Department

Current

NYC Health + Hospitals – Kings County Hospital

Jan 2023 - Present (3 years 9 months)

Investigate patient concerns by reviewing medical records, documentation, and account information to identify gaps and support resolution. Collaborate with clinical, billing, and operational teams to improve patient experience and revenue-cycle outcomes.

Epic EMR Medical Records Review Claims Denial Investigation Patient Relations Cross Functional Collaboration Compliance Documentation

Patient Care Associate, Pediatric Ambulatory Care

NYC Health + Hospitals – Kings County Hospital

Jan 2021 - Dec 2023 (2 years 11 months)

Used Epic for scheduling, appointment workflows, documentation, and coordination of ambulatory-care services. Maintained accurate electronic documentation and supported clinical and administrative workflows.

Epic Scheduling Documentation Ambulatory Care Coordination

Patient Care Associate, Ambulatory Care

NYC Health + Hospitals – Jacobi Medical Center

Jan 2018 - Dec 2021 (3 years 11 months)

Managed scheduling and patient-care coordination using electronic systems and maintained accurate records. Tracked patient populations and reports to support outreach, follow-up, and continuity of care.

Scheduling Patient Care Coordination Electronic Systems Record keeping Population Tracking

Value Stream Embedded Facilitator / Team Leader

NYC Health + Hospitals – Woodhull Medical Center

Jan 2014 - Dec 2017 (3 years 11 months)

Supported process improvement initiatives, workflow analysis, team coordination, and operational problem-solving. Identified workflow gaps and partnered with stakeholders to improve efficiency and service delivery.

Process Improvement Workflow Analysis Team Coordination Problem Solving Stakeholder Engagement