I've processed and audited 50+ physician and hospital claims daily at United Healthcare, improving the clean-claim rate by 12% through denial investigation and variance correction. I verify eligibility, benefits, pre-authorizations, coding, and payer compliance while protecting PHI.
Previously, I led a 20-person self-pay operations team at SSM Healthcare, managing high-volume billing workflows, financial assistance pipelines, and write-offs up to $1,000,000. I use Epic, Meditech, Availity, and Facets to maintain accurate claims, coding, and policy data.

