nathalie pena

Currently investigating hospital care, ensuring patient satisfaction and compliance with healthcare regulations. This role involves detailed analysis of patient cases and coordination with healthcare providers.

Provided exceptional customer service to patients, addressing inquiries and resolving issues efficiently. Managed patient communications and supported administrative tasks within a hospital setting.

Managed accounts receivable and accounts payable functions, ensuring accurate financial record-keeping. Reconciled invoices and processed payments, contributing to the hospital's financial health.

Processed and submitted medical billing claims to insurance companies, reducing claim denials and recovering unpaid claims. Managed accounts receivable and handled denial management and appeals.

Ensured accurate and up-to-date patient medical information, preparing and submitting billing claims. Interacted with physicians and assistants to ensure accuracy and processed over 150 claims weekly.

Completed a comprehensive program in medical billing and coding, acquiring expertise in ICD-10, CPT, and HCPCS coding. Gained proficiency in managing insurance portals, accounts receivable, and denial management.