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sherbiny Mansour

@sherbinymansour

IT Manager at James Cubitt responsible for infrastructure, IT projects, and security systems.

At James Cubitt, I’m responsible for IT infrastructure, budget, projects, and security systems, including CCTV and access control. I also oversee Cisco switches, firewalls, and server, Windows, and Mac operating systems.

At AIS (Advanced Integrated Solutions), I manage client accounts, address customer needs, and coordinate with internal teams to deliver requested services. I also look for opportunities to grow business with existing clients.

At Microsoft, I worked as a Security and Compliance Engineer on Microsoft premier support, handling security and compliance services and troubleshooting Microsoft 365, Exchange Online, and Outlook. Earlier, at Tacc Network, I managed IT projects and infrastructure and updated company standards and policies.

Across previous IT roles, I’ve worked on network administration, Windows Server and Active Directory, firewalls, backups, and information security. My training includes MCSE, MCITP, CCNA, CISSP, ISO 27001, and CEH.

Experience

Work history, roles, and key accomplishments

Current

Region IT Manager

Current

James Cubitt

Aug 2025 - Present (1 year 2 months)

Responsible for software and hardware maintenance and purchasing, IT budget, infrastructure monitoring, firewall management, IT projects, security systems, Cisco switches, and operating systems.

Cisco Firewalls CCTV Access Control IT Budgeting Infrastructure Management Windows Mac

Current

Senior Account Manager

Current

AIS (Advanced Integrated Solutions)

Mar 2023 - Present (3 years 7 months)

Manages a portfolio of accounts to achieve long-term success, develops positive client relationships, resolves conflicts, and identifies opportunities to grow business with existing clients.

Account Management Client Relations Conflict Resolution Business Development Customer Service

Security and Compliance Engineer

Microsoft

Nov 2021 - Nov 2022 (1 year)

Responsible for security and compliance services, troubleshooting O365, Exchange Online, Microsoft Azure, and all versions of Outlook.

Security Compliance O365 Exchange Online Azure Outlook

IT Manager

Tacc Network

May 2021 - Oct 2021 (5 months)

Responsible for software and hardware maintenance, IT budget, infrastructure monitoring, security systems, IPTV, automation, and sound systems. Managed network checks and vulnerabilities with tools like Advanced IP Scanner, Nmap, and Wireshark.

IT Management Infrastructure CCTV Access Control IPTV Automation Network Security Nmap Wireshark Advanced IP Scanner

Finance Professional (SAP)

Enoc for Oil

Sep 2020 - Apr 2021 (7 months)

Fully responsible for data entry for SAP, filling documentation and invoices, and ensuring connections and availability of SAP One.

SAP Data Entry Documentation Invoicing

IT Security Engineer

Vodafone Egypt

Mar 2019 - Nov 2019 (8 months)

Responsible for certificate authority servers, infrastructure monitoring, Fortinet firewalls, and anti-spam and antivirus solutions. Provided third-level technical support.

Certificate Authority Fortinet Firewalls Anti spam Antivirus Symantec Technical Support

IT Manager

004 International

May 2017 - Feb 2019 (1 year 9 months)

Responsible for software and hardware maintenance, Office 365, infrastructure monitoring, IT equipment and purchasing, Fortinet firewall, operating systems, and new projects like leased line, microwave, and WiMAX. Updated project status on Jira and Asana.

Office 365 Fortinet Firewalls Infrastructure IT Purchasing Jira Asana Leased Lines Microwave WiMAX

Senior IT Operations & Information Security

Concentrix

Apr 2013 - Apr 2017 (4 years)

Provided first and second level support for over 2000 users across two sites, responsible for network availability 24/7, security, backup and restore operations, fraud incident investigation, and server administration.

IT Operations Infosec Network Availability Backup and Restore Fraud Investigation Windows 2008 Active Directory Altiris SCCM DLP Endpoint Avaya Nortel Ticketing Systems

System Administrator (Acting as Head of Department)

Idrak-DMG Group

Apr 2009 - Mar 2013 (3 years 11 months)

Responsible for software and hardware maintenance, network issues, supplier management, domain migration for four branches, security vulnerability management, and project management including MPLS, backup, and infrastructure updates.

System Administration Network Management Migration Of Domains Security MPLS Backup Infrastructure Documentation Sound Systems

DMS Project Engineer

Pfizer KSA & Egypt

Oct 2008 - Mar 2009 (5 months)

Backed up user data, installed new images on computers, installed and maintained Windows versions, provided hardware and software support, and restored images using Symantec backup.

Data Backup Imaging Windows Hardware Support Software support Troubleshooting Symantec Backup

Technical Support & Network Administrator

Service 1 for IT Services

Mar 2007 - Oct 2008 (1 year 7 months)

Installed, maintained, and updated Windows versions, provided hardware and software support, set up long-distance wireless networks, purchased hardware and software, and installed and troubleshot Netsis ERP.

Windows Hardware Support Software support Wireless Networks NETSIS ERP Network Administration