Shepherd Faraz
@shepherdfaraz
Experienced banking professional specializing in digital customer service.
PakistanWhat I'm looking for
I am an experienced professional with a proven track record in the banking industry, specializing in digital customer service, outbound sales, credit card processing, and SQA compliance. My expertise lies in reviewing applications, ensuring policy compliance, and providing excellent service to customers. I possess strong attention to detail and analytical skills, allowing me to work effectively in fast-paced environments.
In my role as an SQA Assurance Officer at Arif Habib Limited, I was responsible for reviewing and verifying the accuracy and completeness of applications for account opening for trading in the Pakistan Stock Exchange. I successfully managed compliance and settlement processes across nine branches, conducting regular audits to identify potential compliance issues and recommending corrective actions. My experience in the credit card department at Habib Bank Limited further honed my skills in assessing creditworthiness and ensuring adherence to regulatory requirements.
Experience
Work history, roles, and key accomplishments
Sales Quality Assurance Officer
Arif Habib Limited
Jan 2021 - Present (4 years 7 months)
Served as an SQA officer, responsible for reviewing and verifying the accuracy and completeness of applications for account opening for trading in the Pakistan Stock Exchange (PSX). Implemented and enforced compliance policies and procedures to mitigate risks and ensure adherence to regulatory requirements.
Tele-sales Processing Unit - Credit Card
Habib Bank Limited
Jan 2020 - Present (5 years 7 months)
Reviewed credit card applications in accordance with company policies and guidelines. Conducted thorough checks on ECIB reports and data check reports to assess applicants' creditworthiness.
Digital Customer - Outbound Sales
Habib Bank Limited
Jan 2019 - Present (6 years 7 months)
Worked in the credit card department, specializing in outbound sales and digital customer service. Proactively contacted potential customers to promote credit card products and achieve sales targets.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
B.com, Commerce
2023 - 2025
Pursued a Bachelor of Commerce degree, focusing on foundational business and financial principles. Developed an understanding of economic concepts, accounting practices, and business management strategies.
S.t Patrick's Institute of Science and Technology, Karachi
Diploma of Associate Engineering, Auto & Diesel
2016 - 2018
Completed a Diploma of Associate Engineering in Auto & Diesel, gaining expertise in automotive mechanics and diesel engine technology. Acquired practical skills in vehicle maintenance, diagnostics, and repair.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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