Looking for a job

Shena Mae Pacheco

@shenamaepacheco

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Virtual assistant for online sellers who manages Shopify and Amazon listings, inventory, and customer messages.

Philippines

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What I'm looking for

I’m looking for a long-term client, ideally supporting one or two founders as an executive assistant. I want to get to know their business well enough to handle things before they ask, while continuing to improve my listings, inventory, and calling skills.

I support online sellers with their Shopify and Amazon accounts. For a Shopify car detailing store, I updated product listings and information, answered customer questions by email and live chat, and helped with routine admin tasks.

For Morgan Rowe, I ran the day-to-day of an Amazon seller account in Seller Central. I updated listings and researched keywords, checked inventory, and worked with suppliers on sourcing, logistics, and pricing.

I also supported the CEO of a consulting firm, managing the inbox and calendar and setting up meetings. I booked travel, organized documents, and drafted reports and presentations.

I'm looking to build on my online seller support work with executive support for one or two founders over the long term. I’d also like to keep improving my listings, inventory, and calling skills, and someday build small tools for VAs.

Experience

Work history, roles, and key accomplishments

Amazon Virtual Assistant

Morgan Rowe

Managed an Amazon seller account in Seller Central, including product listings, keyword research, inventory checks, and supplier coordination. Handled buyer inquiries, order issues, and feedback to protect account rating.

Amazon Seller Central Product Listing Keyword Research Inventory Management Supplier Coordination Buyer Communication (UK)Order Processing Feedback Management

Shopify Virtual Assistant

Car Detailing E-commerce Store

Managed product listings and descriptions for a Shopify car detailing store. Provided customer support via email and live chat, and handled routine administrative tasks.

Shopify E Commerce Operations Customer Service Email Support Live Chat Product Listing Data Entry Record keeping

Executive Virtual Assistant

Ryan Foster (consulting firm)

Supported the CEO of a consulting firm by managing inbox, calendar, travel bookings, and confidential information. Tracked deliverables, organized documents, and drafted reports and presentations.

Email Management Calendar Management Travel Arrangements Document Organization Report Writing Drafting Presentations Confidentiality Meeting Coordination

Education

Degrees, certifications, and relevant coursework

Asian Institute of Science and Technology

Bachelor's Degree, Tourism Management

Grade: With honors

Activities and societies: Active in the university tourism club, which developed teamwork and leadership skills.

Graduated with honors with a Bachelor's Degree in Tourism Management. Coursework covered sustainable tourism, destination marketing, and event management, and the capstone project on eco-friendly travel trends was presented at the National Tourism Conference.

Your VA Buddy

VA 101, Virtual Assistance

Completed VA 101 training covering project management, client communication, time management, and productivity tools like Asana and Trello.

Your VA Buddy

Amazon Basic Store Management, Amazon Store Management

Completed Amazon Basic Store Management training covering inventory management, product listing basics, Amazon Seller sales data, and pricing strategies.

Your VA Buddy

Shopify Store Management Course, Shopify Store Management

Completed Shopify Store Management Course covering store setup, product management, order fulfillment, Shopify themes and apps, inventory, and basic SEO.

Your VA Buddy

Meta Business Suite Course, Social Media Management

Completed Meta Business Suite Course covering managing Facebook and Instagram pages, content scheduling, audience insights, and ad management.

Your VA Buddy

Amazon Product Listing Course, Amazon Product Listing

Completed Amazon Product Listing Course covering product titles, descriptions, bullet points, keyword research, competitive analysis, and performance tracking in Seller Central.

Aurelius Tjin

Canva Training Course, Graphic Design

Completed Canva Training Course covering graphic design basics for social media graphics, presentations, and marketing materials, including color, typography, and layout.