Open to opportunities

MECYLINE OKETCH

@mecylineoketch

Message

I support healthcare operations through virtual assistance, customer service, and accurate data management.

Kenya

Message

What I'm looking for

I'm looking for a remote role where I can support operations, manage customer communications, maintain accurate records, and contribute to efficient, client-focused service delivery.

I've supported Bomu Hospital, Mombasa Catholic CBHC Services, LVCT, and Changamwe Child Development Center by coordinating calendars, managing client records, preparing reports, and handling high-volume customer communications.

Across healthcare and community-development programs, I've maintained 100% data accuracy for 500+ clients, improved appointment adherence by 35% through proactive follow-up, and resolved customer concerns with empathy, confidentiality, and professionalism. I work confidently with Excel, Word, CRM systems, remote collaboration tools, and structured filing processes to keep operations organized and responsive.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Data Entry Specialist

Bomu Hospital

Jan 2021 - Feb 2026 (5 years 1 month)

Managed executive calendars, handled high-volume email correspondence, and performed accurate data entry for 500+ clients with 100% accuracy. Prepared reports and coordinated virtual meetings.

Calendar Management Email Management Data Entry Database Management Microsoft Word Report Preparation Confidentiality Data Protection

Customer Service Representative & Client Relations Officer

Bomu Hospital

Jan 2021 - Feb 2026 (5 years 1 month)

Served as primary point of contact for 500+ clients via phone, email, and in-person. Resolved complaints and processed service requests while maintaining high satisfaction.

Customer Service Complaint Resolution CRM Systems Order Processing Empathy Escalation Management Follow up Data Entry

Administrative Virtual Assistant & Records Coordinator

Mombasa Catholic CBHC Services

Mar 2018 - Dec 2020 (2 years 9 months)

Provided administrative support including calendar management and inbox organization for clinical staff. Managed confidential client databases for 200+ patients and prepared reports.

Calendar Management Appointment Scheduling Inbox Management Data Entry Database Management Report Preparation Data Verification Confidentiality

Customer Support Representative & Patient Services Specialist

Mombasa Catholic CBHC Services

Mar 2018 - Dec 2020 (2 years 9 months)

Provided customer support to 200+ patients via phone and in-person. Resolved concerns, processed referrals, and conducted adherence counseling.

Customer Support Patient Services Complaint Resolution Appointment Scheduling Counseling Record keeping Empathy Confidentiality

Data Entry Virtual Assistant & Report Administrator

Liverpool Voluntary Care and Treatment (LVCT)

Jan 2016 - Dec 2017 (1 year 11 months)

Entered and updated high volumes of enrollment data and activity logs into databases. Prepared detailed progress reports and organized project records.

Data Entry Database Management Report Preparation Data Analysis Document Management Data Verification Confidentiality

Administrative Assistant & Data Coordinator

Changamwe Child Development Center (CDC)

Jan 2015 - Dec 2015 (11 months)

Managed data entry for child empowerment programs, recording attendance and health monitoring data. Prepared reports and maintained accurate center records.

Data Entry Database Management Microsoft Word Report Preparation Record keeping Data Verification